Systems Administrator presso Franz Family Bakery

Are you ‘bread’ for success?

Come make $ dough $ with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages
  • $80,000 - $90,000 annual salary
• Comprehensive Healthcare
  • 100% employer paid premiums for employee and all eligible dependents 
• Growth and Development Opportunities
• Generous Holiday and Vacation
• Annual Bonus 
• 401k and Profit Sharing funds
• 50% Discount Franz Products

Primary Duties and Responsibilities 

• Hardware Lifecycle & Support:
• Deploy, maintain, and support end-user devices, including desktops, laptops, tablets, mobile phones, and peripherals.
• Manage enterprise printer environments including multifunction printers and conference room peripherals.
• Oversee and support conference room technology (e.g., displays, Airtame, webcams, microphones, etc.).
• Support label and box printers, with emphasis on Zebra printer configuration, maintenance, and troubleshooting.

• Hardware Standards Management
• Maintain up-to-date knowledge of industry hardware trends, standards, and compliance requirements.
• Evaluate how industry developments align with the organization's operational and technical needs.
• Coordinate testing and validation of new hardware before inclusion into the organization’s standard inventory.

• Labeling & Printing Systems
• Administer necessary hardware configurations to align with software for label design, automation, and integration with enterprise systems.
• Ensure label printers are functioning properly and configured per manufacturing or logistics needs.

• Mobile Device Management (MDM):
• Administer Microsoft Intune and SOTI MobiControl (legacy) and for mobile fleet management
• Enroll, monitor, and secure Android, iOS, and Windows mobile devices and tablets.
• Push and manage mobile apps, configurations, compliance policies, and device profiles.
• Support and monitor kiosk or ruggedized mobile hardware used in warehouse/manufacturing environments.

• RMA & Vendor Management
• Establish and manage the Return Merchandize Authorization (RMA) process for end-user hardware; stay up to date with Vendor RMA processes; and update and communicate the Standard Operating Procedure (SOP) as needed.
• Manage vendor relationships for printers, mobile devices, and EUC hardware and peripherals.
• Analyze asset inventory planning and standards to establish minimum inventory levels and coordinate hardware disposal in alignment with IT asset lifecycle policies.
• Troubleshooting & Support:
• Monitor, document, and escalate hardware issues to vendors as needed.
• Maintain inventory and coordinate hardware procurement and disposal in accordance with IT asset lifecycle policies.
• Collaboration & Documentation:
• Collaborate with other IT team members and departments to align hybrid system operations with business needs.
• Monitor, document, and escalate hardware issues to vendors as needed.
• Develop and maintain documentation, SOPs, and knowledge base articles for internal use.
• Assist in project rollouts involving EUC hardware upgrades, printer deployments, or MDM enhancements.
• Uphold and integrate Company’s Core Values.
• Other duties as assigned.

Preferred Education/Experience  

• Associates degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years experience in End-User Computing or IT Support roles.
• 2+ years experience with mobile device management systems (e.g., SOTI, Intune).
• Strong background and experience with Windows and Android operating systems.
• Hands-on experience with box printers and BarTender label software and rugged hardware (e.g., Honeywell and Zebra mobile computers).
• Experience managing AV and conference room technology (Airtame, projectors, video conferencing).

Critical Skills and Expertise 

• Strong understanding of enterprise printing, including network printer setup and troubleshooting.
• Familiarity with scripting (e.g., PowerShell) to automate device setup or reporting.
• Demonstrated ability to work with vendors, coordinate RMAs, and manage support contracts.
• Excellent troubleshooting, problem-solving, and communication skills.
• Strong organizational and time-management abilities with effective communication.

Franz Bakery is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity