Reservations Specialist presso Broncobillys Casino

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Operates a computer-based telephone system routing internal and external calls to appropriate departments.
2. Handles and tracks all guest related issues and their needs using Agilisys software.
3. Utilizes the property management system to provide personalized service to the hotel guests and uses it in support of Front Desk staff including room charges, guest privacy, etc.
4. Obtains reports on cash paying guests from Agilisys and posts charges to guest accounts.
5. Enters and confirms guest wakeup call requests into the IP Agent telephone system.
6. Places out of state and international calls.
7. Takes restaurant reservations.
8. Coordinates specific information to both internal and external inquirers, as required.
9. Performs various clerical duties as required.
10. Takes messages when employees cannot be reached.
11. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. 
12. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
13. Wears and maintains uniforms properly, including nametag and gaming license.
14. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS:

• Ability to interact with people over the telephone, including in stressful situations.
• Ability to promote positive relations with all callers.
• Knowledgeable of telephone systems and dialing procedures, including long distance, international, and internal. 
• Ability to work cohesively with co-workers as part of a team.
• Must have good interpersonal communication skills and good PC skills.
• Ability to verify data input and correct errors. Basic data entry and/or word processing skills.
• Knowledge of policies and procedures for the imparting of directory information over the telephone.
• Clerical and basic office skills.
• Knowledge of customer service standards and procedures.

EDUCATION AND/OR EXPERIENCE:

• Preferred recent and related customer service experience, preferably in a hospitality or gaming environment.
• Demonstrated experience working with PBX telephone consoles and related equipment.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.  Must be at least eighteen (18) years of age.

PHYSICAL DEMANDS: Essential duties require the ability to remain in a stationary position for extended periods of time while using a computer, talking on the phone, and completing paperwork. Essential duties may require routine walking, standing, kneeling, squatting, bending, and crouching with standard breaks. Essential duties require working a flexible workweek, including weekends and holidays, with overtime hours occasionally required. 

COMPENSATION AND BENEFITS:

$18.00+ per hour based on experience

LOCATION AND SCHEDULE: 

This position follows a remote-hybrid model after the completion of initial onboarding and training.

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides: 

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.