Recreation Services Aide (W.D. Hill) presso City of Durham, NC

About the Department

Work, Serve, Thrive.  With the City of Durham  

Advance in your career while making a real difference in the community you serve. 

Hourly Rate: $16.90 - $18.63/hr
Various shifts:  Shifts vary; Monday-Friday from 4:00pm-9:00pm and Saturday from 8:30am-6:00pm

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Position Duties

• Prepares the facility for daily operations and for closing.
• Greets customers in a welcoming and professional manner.
• Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities. 
• Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.
• Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries. 
• Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information. 
• Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use. 
• Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc. 
• Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift. 
• Observes safe working practices, keeps storage areas in a safe condition. 
• Reports unauthorized individuals and any other potential security problems.
• Performs drafting, copying, collating, and filing of documents. 
• Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.
• Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.
• Always maintains a professional appearance and demeanor.

KNOWLEDGE OF: 
-Professional ethics. 
-Basic office procedures and practices. 


SKILL IN:  
- Interacting and communicating with the public. 
- Enforcing compliance with rules and regulations. 
- Working independently and exercising discretion. 
- Learning and adapting to new situations. 
- Leadership and using good judgment. 
- Establishing and maintaining effective working relationships. 
- Professional verbal and written communication. 
- Attending to multiple tasks simultaneously. 
- Accurate data entry. 
- Report writing and record keeping. 
- Responsible money handling. 
- Performing basic mathematics. 
- Typing and computer skills 

Minimum Qualifications

• High School Diploma or equivalent (GED, HiSet, TASC).
• One (1) year of experience in recreation or a service-oriented job setting that involves handling money. 

Other Qualifications

• Experience with any recreation registration software. 
• Available to work 20 hours or more per week.
• Experience providing customer service.
•  Experience working at a front desk.  
  
  
  
  

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