Payment Team Leader presso Avis Budget Group

Lead the day-to-day activities. Offer customer support to both internal and external accounts and ensure resolution of customer inquiries related to all aspects of accounts receivable functions. Provide guidance and development to direct reports through empowerment, teamwork, on-the-job assignments and projects.

What you will do:

• Improve and simplify billing operation processes
• Experience with ERP systems such Oracle and familiarity with CRM/ticketing tools
• Oversee daily productivity of the team, including monitoring the quality of work performed
• Manage team’s workflow and assign coverage for various activities due to prioritization, staffing, and required timelines
• Ensure team is trained efficiently and that consistent feedback and coaching are provided
• Respond to escalated or sensitive inquiries or disputes
• Subject matter expert to provide support for other Avis Budget Group regions
• Assist in developing new policies and procedures as needed
• Compile data for management reports and regular departmental performance reports
• Perform standard supervisory duties for direct reports such as hiring, training, time-keeping approvals, performance discussions and reviews, disciplinary action

What we are looking for:

• 4 years of related experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Proficiency in at least one additional language (preferred: Italian, Spanish, French, or German) is an advantage

Perks you’ll get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.