Ignite Studio Assistant (Part-Time/Year-Round ) presso Hamilton East Public Library

Hamilton East Public Library is seeking a part-time Ignite Studio Assistant to support our makerspace and library services. This role provides customer service, program facilitation, and administrative support, with a strong focus on Ignite Studio equipment, resources, and programs.

We are looking for candidates who can work year-round.
Starting Pay: $14.56 per hour

Required Schedule (2-week rotation):

• Week 1: Monday 2:00–8:00 pm | Saturday 10:00 am–6:00 pm | Sunday 12:00–6:00 pm
• Week 2: Monday 12:00–8:00 pm | Wednesday 9:00 am–5:00 pm | Friday 9:00 am–1:00 pm

Essential Functions

• Assist guests with library services, resources, and facilities, with a focus on Ignite Studio maker equipment and supplies.
• Deliver engaging in-house programs, community events, and outreach services.
• Collect and record usage data and customer feedback.
• Support customers in locating and using information and resources.
• Assist in maintaining Ignite Studio equipment, supplies, and resources.
• Perform other duties as assigned.

Ideal Candidate Qualities

• Brings curiosity, creativity, and enthusiasm to daily work.
• Thrives in a dynamic and evolving environment.
• Embraces lifelong learning and demonstrates resilience (including learning from failure).
• Adapts to the needs of guests of all ages.
• Proactively troubleshoots and problem-solves with maker equipment.
• Interested in both high-tech and low-tech maker tools and techniques.

Education & Experience

• Required: Associate’s degree (or equivalent) and at least six months of customer service experience.
• Preferred: Experience in art or technology instruction and/or familiarity with maker equipment.

Knowledge, Skills & Abilities

• Customer Service: Deliver prompt, friendly, and professional service; follow through on commitments; actively seek and respond to feedback.
• Teamwork: Collaborate effectively, share learning, support coworkers, and use good judgment with minimal supervision.
• Communication: Communicate clearly and respectfully; listen well; use a variety of communication tools including email, internet, and social media.
• Adaptability: Embrace new challenges and change; recommend and implement improvements to services and processes.
• Public Image: Represent the library positively and promote programs and services.
• Technical Skills: Proficient with computers and related software; experience with library systems is a plus.

Physical Requirements

• Stand, walk, sit, reach, stoop, kneel, crouch, or crawl as needed.
• Use hands and fingers to handle materials and technology.
• Communicate verbally and in writing; listen and read effectively.
• Frequently lift and/or move up to 25 lbs.
• Travel to outreach events may be required; a valid driver’s license is necessary.