Homeoffice Field Specialist, Field Services Support presso Ricoh Americas Holdings
Ricoh Americas Holdings · McLean, Stati Uniti d'America · Remote
- Professional
Field Specialist â Field Services Support Corporate HR Specialist Posting
As a Field Specialist, youâll be the go-to expert for servicing and repairing advanced office equipment across a designated territory. Youâll provide second-level technical support, mentor fellow technicians, and collaborate with sales teams to identify upgrade opportunities. This role blends hands-on diagnostics with leadership, offering a path to influence team performance and customer satisfaction.
Service and repair a core set of complex office products (B&W, color, multifunctional devices)
Perform diagnostics, installations, removals, and retrofits
Troubleshoot and replace components using fine-motor skills and electronic testing tools
Maintain up-to-date digital competencies and complete assigned technical training
Mentorship & TrainingProvide second-level technical support to other technicians
Conduct on-the-job training and technical seminars
Serve as a role model in professionalism and technical excellence
Champion continuous improvement and team collaboration
Territory & Inventory ManagementManage assigned territory, including call handling and backup plans
Maintain accurate car stock and parts inventory
Collaborate with sales partners to identify equipment leads and upgrade opportunities
Complete administrative tasks accurately and on time
Customer Service & CommunicationResolve complex customer issues with professionalism and empathy
Act as a liaison for unresolved technical problems
Build strong relationships with internal teams and external customers
Ensure high levels of customer satisfaction through responsive service
Technical school completion and 3+ years of related experience (including 2+ years as a Technology Service Consultant I)
At least one industry certification (required)
Valid state driverâs license and auto insurance per company policy
Expert knowledge of electro-mechanical devices and assigned equipment
Strong problem-solving and diagnostic skills
Excellent verbal communication and interpersonal abilities
Ability to read and interpret technical manuals and documentation
High level of dexterity for working with small components and tools
Extensive daily travel by car or foot within assigned territory
Exposure to minor cuts, burns, solvents, and cleaners
Frequent lifting (up to 50 lbs), bending, kneeling, and stair climbing
Occasional overtime, shift work, and on-call responsibilities
Regular contact with dispatch, parts department, and Field Service Manager
This role offers the chance to lead by example, solve complex technical challenges, and make a tangible impact on customer satisfaction. Youâll be part of a team that values expertise, initiative, and continuous growth.
Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationâhow it is collected, stored, managed, and sharedâto unlock the potential in every organization. We deliver services and technologies that inspire our customersâ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
