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Homeoffice Field Specialist, Field Services Support presso Ricoh Americas Holdings

Ricoh Americas Holdings · McLean, Stati Uniti d'America · Remote

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📌 Position Title

Field Specialist – Field Services Support Corporate HR Specialist Posting

 
🧭 Role Overview

As a Field Specialist, you’ll be the go-to expert for servicing and repairing advanced office equipment across a designated territory. You’ll provide second-level technical support, mentor fellow technicians, and collaborate with sales teams to identify upgrade opportunities. This role blends hands-on diagnostics with leadership, offering a path to influence team performance and customer satisfaction.

 
🔧 Key Responsibilities Technical Expertise & Repair

Service and repair a core set of complex office products (B&W, color, multifunctional devices)

Perform diagnostics, installations, removals, and retrofits

Troubleshoot and replace components using fine-motor skills and electronic testing tools

Maintain up-to-date digital competencies and complete assigned technical training

Mentorship & Training

Provide second-level technical support to other technicians

Conduct on-the-job training and technical seminars

Serve as a role model in professionalism and technical excellence

Champion continuous improvement and team collaboration

Territory & Inventory Management

Manage assigned territory, including call handling and backup plans

Maintain accurate car stock and parts inventory

Collaborate with sales partners to identify equipment leads and upgrade opportunities

Complete administrative tasks accurately and on time

Customer Service & Communication

Resolve complex customer issues with professionalism and empathy

Act as a liaison for unresolved technical problems

Build strong relationships with internal teams and external customers

Ensure high levels of customer satisfaction through responsive service

 
🎓 Qualifications

Technical school completion and 3+ years of related experience (including 2+ years as a Technology Service Consultant I)

At least one industry certification (required)

Valid state driver’s license and auto insurance per company policy

 
🧠 Skills & Competencies

Expert knowledge of electro-mechanical devices and assigned equipment

Strong problem-solving and diagnostic skills

Excellent verbal communication and interpersonal abilities

Ability to read and interpret technical manuals and documentation

High level of dexterity for working with small components and tools

 
🚗 Working Conditions

Extensive daily travel by car or foot within assigned territory

Exposure to minor cuts, burns, solvents, and cleaners

Frequent lifting (up to 50 lbs), bending, kneeling, and stair climbing

Occasional overtime, shift work, and on-call responsibilities

Regular contact with dispatch, parts department, and Field Service Manager

 
🌟 Why Join Us

This role offers the chance to lead by example, solve complex technical challenges, and make a tangible impact on customer satisfaction. You’ll be part of a team that values expertise, initiative, and continuous growth.

Company

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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