Anew Crew Lead presso ZFS Inc

Job Summary:

The Crew Lead is responsible for assisting the store manager with supervision & training of Crew Members to provide outstanding customer service to all visitors and complying with the facility’s operational requirements and floor duties.

Essential Duties and Responsibilities:

• Utilize a sales register system and other business equipment to process authorizations for financial transactions.
• Assist with maintaining established store operation’s plans and compliance with procedures for maintaining high standards of operations to ensure that services conform to established customer, vendor and company quality standards.
• Communicate with the Store Manager all exceptions to normal operating procedures, including any employee-related issues.
• Carry out all store-related projects as directed. Support continuous improvement.
• Communicate regularly with all necessary personnel, both individually and as a group to ensure consistent operation among the shifts.
• Assist with oversight of staffing and training in all areas, as directed by store manager.
• Conform with and abide by all regulations, policies, work procedures, instruction, and all safety requirements.
• Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Maintain a clean, orderly, and safe workstation and environment at all times.
• Perform all other duties as assigned.

Supervisory Responsibilities:

• Directly supervises crew members while on shift. 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting Store Manager and Kitchen Lead with training employees; scheduling, planning, assigning, and directing work to ensure that all tasks are completed according to established procedures and in a safe, timely, and cost-effective manner; addressing complaints and resolving problems.

Education and Experience:

• Education: High School or Equivalent preferred
• Experience: 1-2 years in retail, gas station, and/or food service, preferred. Previous supervisory experience preferred.

Knowledge, Skills, and Abilities:

• Knowledge and proficiency in various software programs. 
• Proficient in math, computer, and communication skills.
• Ability to maintain constructive working relationships under all circumstances.   
• Ability to present and respond to questions from groups of managers, clients, customers, and the general public. 
• Ability to communicate effectively with co-workers and senior level management. 
• Ability to maintain good attendance habits.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description 
• Comply with the company’s safety, quality, environmental, and HR policies at all times.

Physical Demands and Work Environment:

• Regularly required to stand, walk and sit for long periods of time. 
• Occasionally required to balance; stoop, kneel, crouch, or crawl. 
• Occasionally lift and/or move up to 50 pounds. 
• Operate in a store or office environment.
• Ability to stand, bend, kneel to lift objects of 50 pounds or more. 
• Ability to use stairs and ladders. 
• Occasionally exposed to moving mechanical parts; fumes or airborne particles; and outside weather conditions. 
• Occasionally exposed to toxic or caustic chemicals.