Service Coordinator, Metro presso John Henry Foster

Service Coordinator-Metro

About John Henry Foster:

John Henry Foster (JHFOSTER), a Tavoron company, provides solutions for automation, robotic, and compressed air systems. We engineer integrated systems, distribute parts and equipment, and provide comprehensive long-term customer care and service. We promote a progressive culture by seeking opportunities for technology and searching for exceptional value. We have been dedicated since 1938 to taking care of our 300+ employees and providing clients with world-class service. Join our team and make a difference.

Summary/objective

The Service Coordinator is the central hub between customers, technicians, and suppliers, ensuring timely scheduling and resolution of service needs for compressed air systems, including air compressors, air dryers, blowers, and vacuum pumps, etc. This role combines customer service, scheduling, and technical coordination, playing a key part in delivering exceptional customer satisfaction and supporting long-term client relationships.

Essential functions

• Schedule service calls and preventive maintenance in a timely and efficient manner, ensuring 95%+ of calls are booked within service department standards.
• Communicate effectively with customers, technicians, and suppliers via phone and email to coordinate service needs and resolve compressed air issues.
• Manage a high volume of calls and emails, prioritizing urgent service needs and balancing technician availability.
• Maintain accurate and up-to-date service records in the company’s CRM/scheduling system.
• Monitor parts availability prior to scheduling. Once received, ensure service is scheduled promptly.
• Work with customers to ensure service exceeds expectations and demonstrate a willingness to go the “extra mile.”
• Proactively promote John Henry Foster products, parts, and services when appropriate.
• Perform additional responsibilities as directed by management to support the service department.

Qualifications

• 2+ years of customer service, scheduling, or administrative experience in a related field preferred.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time management skills with the ability to multitask effectively.
• High attention to detail and accuracy under pressure.
• Strong mechanical aptitude or background preferred.
• Proficiency with scheduling or CRM software (Infor, Salesforce, or similar) is a plus.
• Always put the customers’ needs first and think proactively from their perspective.
• Quickly identify solutions and resources when unexpected challenges arise.
• Work cooperatively across teams and departments to achieve goals.
• Take initiative, anticipate needs, and follow through on commitments.
• Work effectively under pressure and with changing priorities.

Preferred education and experience

• Associate’s degree in business, technical, or related field.
• Experience in the industrial service industry (compressed air, HVAC, mechanical, or field service support).
• Familiarity with Lean principles or continuous improvement practices.

Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear.  The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Why work for us?

• We believe in people. We look for great people who are committed and focused. They know what it takes to produce the best results because it really is all about client satisfaction. We look for dedicated professionals from a variety of fields. Above all, a good fit for our team has a passion for excellence, solid experience, and a willingness to make a difference. We support you in developing your goals and growing in your career. In short, by joining our team, you increase your professional value and work on engaging projects. Most of all, you fit into a team focused on helping you grow your skills.
• We are innovative. We host many events that you may become a part of. From in-house training to out-of-town events, we always have something going on. We believe in innovation. With a Tavoron career, you exercise your creativity every day.
• We have a passion for excellence. We focus on providing the best customer service as a company to our customers. We offer a competitive salary and benefit package, including medical, dental, and a 401(k) program. If you’re looking for a place to build your skills, you will find it in a career with us.

If you require an accommodation to complete your application, please email [email protected]

The company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, pregnancy, sexual orientation, marital status, familial status, veteran status, status regarding public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.