Customer Service Representative presso Snowbridge Inc.

Classification: Non-Exempt

Pay Range:   Hourly

Reports to:   Office Manager

Job Description

Summary

Snowbridge Inc. is looking for a Customer Service and/ or Administrative professional who values teamwork, organization, and supporting clients. We are a trusted commercial sewer and drain company that operates in Summit County, Eagle County, and beyond. Our clients rely on us to provide professional and consistent services that keep their businesses and homes operational.

As part of our office team you'll play a key role in providing a seamless experience from a customers’ first call to final payment. The Customer Service Representative is also responsible for scheduling our field staff and ensuring both clients and staff remain aware of any changes to the schedule or service.

This is an in-person, administrative role and does not require any previous knowledge of Sewer and Drain Services, although it can be helpful.  The position will require you to learn and utilize CRM software. Trainings will be provided both in person and via an online academy.

If you’re someone who enjoys helping people, staying organized, and seeing tasks through to completion, this could be the perfect fit for you.

Join a team with a core mission to help our clients and have fun while doing so.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Receive incoming calls, emails, and online inquiries

- Provide friendly and helpful customer service to clients

- Build job cards and daily schedules

- Review appointment cards for accuracy and helpfulness

- Confirm upcoming appointments with clients

- Create invoices and estimates

- Receive payment on invoices

- Advise Office Manager of escalating customer situations or payment issues

- Learn and utilize CRM software

- Organize and classify files and documents in a helpful and meaningful way

- Work with other CSR’s and Office Manager to ensure positive collaboration in the office

- Work with all Snowbridge staff to ensure positive and efficient work environment

- Adhere to all company policies and procedures

- All other duties as assigned by leadership

Competencies

Supervisory Responsibility

No employees report to this position; however, this position will contribute performance feedback on appropriate staff.

Work Environment

Functions in controlled climate office/shop environment.  The position may be exposed to chemical fumes/residue, equipment with moving parts, routinely uses standard office equipment such as computers, tablets, smart phones, landline phones, photocopiers, scanners, etc.

Physical Demands

This position is regularly required to stand, walk, sit, crouch, bend, reach for and carry objects, with a full range of body movements including the use of hands to finger, handle and feel objects including computer keyboarding.  Must be able to lift and carry 20 lbs.  Must have command of all five senses: hearing, touch, smell, taste and sight, including close vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work

Standard hours for this position are 7:30 a.m. – 4:30 p.m., Monday through Friday, with an unpaid lunch and potential for occasional overtime hours.

Travel

No travel is anticipated for this position, other than occasional local errands.

Required Education and Experience and Licensing

1. High School Diploma or equivalent

2. 1 year of office experience or other work experience which includes proficient use of computers

Preferred Education and Experience

1. 3 years office experience

2. 1 year service industry experience

Work Authorization / Security Clearance (if applicable)

Eligible to work in the United States including clearance to work on Federal Contracts

AAP/EEO/EPEW Statement

Snowbridge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

Snowbridge will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Starting pay for this position is $23. Starting pay may be above or below based on potential employee qualifications, operational needs and other considerations permitted by law as permitted by Colorado Equal Pay Transparency Rule 4.1.2. 

Snowbridge takes into consideration a candidate’s education, training, and experience relevant to the position for which they are applying, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.