Ocular Surgery Account Manager presso Harrow, Inc.
Harrow, Inc. · Los Angeles, Stati Uniti d'America · Remote
- Professional
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- An expanding Posterior Portfolio including IHEEZO® and TRIESENCE®
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and TOBRADEX® ST
- A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO®, NEVANAC®, and VERKAZIA®
We are looking for Candidates for the following Territories: Los Angeles, Cleveland, Chicago, Detroit, NYC, Newark, San Francisco, Minneapolis, Dallas, Miami/Ft. Myers, St. Louis, and Washington DC/Baltimore.
Job Summary
The Ocular Surgery Account Manager (OSAM) is responsible for growing business with Harrow approved products with strong focus on expanding sales in a defined geographic region, reporting to the National Sales Director, Ocular Surgery. This position requires a highly motivated self-starter with strong business acumen that offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a continuously changing and dynamic ophthalmic surgery (or surgical) environment. Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value-based communications with ophthalmologists, surgery centers, and staff on the use, characteristics, and advantages of Harrow peri-operative products. Prospective candidates should have a proven track record of success with managing peri-operative therapies and their relationship between a physician’s office and their ASC, buy and bill sales, and successful experience working in a highly collaborative matrix environment.
Core Responsibilities
- Takes 100% ownership, with an entrepreneurial mindset, to meet or exceed quarterly sales revenue and product goals
- Ability to effectively communicate complex clinical information to ophthalmic surgeons, billers, and administration in both the surgeon’s office and ASC
- Adept understanding of complex care systems and strong capability to assess local dynamics to inform area business growth acceleration plans
- Solid understanding of reimbursement concepts as it relates to buy and bill
- Develop critical physician and ASC staff relationships within the assigned geography
- Utilizes all internal resources when developing quarterly action plans or handling problem accounts
- Provides weekly new business forecasts and updates
- All sales activity is adequately recorded in CRM
- Maintain an in-depth and professional level understanding of the Harrow surgical peri-operative products
- Collaborate effectively with internal departments and peers
- Act with a sense of urgency at all levels of customer care and follow up
- Ability to travel throughout the assigned geography on a routine basis
- Utilize designated CRM system – Salesforce
- Understand and follow all industry and company policies and guidelines
- Comply with all state and federal-specific legislation and regulatory requirements
- Manage expenses in a thoughtful, responsible, and ethical manner
- Resourceful thinker that may not have a complete roadmap to success but finds the resources available to win and prosper
- Acts as the liaison for customer complaints or issues with continual follow-up
- Submits all required reports, including monthly expense reports, on time
- Competent in PowerPoint, Excel, Word & Outlook
Qualifications & Requirements
- Bachelor’s degree in a related field
- Has 3+ years of successfully ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience preferred.
- Ability to build, develop, and foster longstanding relationships with customers
- Ability to quickly absorb product and practice information and offer solutions that resonate
- Experience with the execution of strategic and targeted business plans around priorities and goals
- Proficient with MS Office products including Word, Excel, and PowerPoint
- Knowledge of how physicians make decisions regarding patient care for various therapies
- Excellent presentation and interpersonal skills
- Solid independent judgment and initiative required
- Superior communication and written skills are a must
- Ability to multitask, adjusting priorities as needed
- Good problem-solving and analytical skills
- Ability to become proficient with Salesforce CRM
Position Type
- Remote
Travel
- Expected travel in the field will be about 100% which will include overnight stays which is less than 75%
