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Mechanical Service Manager presso Abstrakt Marketing Group LLC

Abstrakt Marketing Group LLC · Lexington, Stati Uniti d'America · Onsite

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Description

This is a full-time, direct placement for a local mechanical contractor.


Position Overview:
We’re seeking a highly skilled HVAC Service Manager to lead our service department. This individual will oversee day-to-day operations, manage a team of technicians, ensure excellent customer service, and drive efficiency and profitability within the department.


Responsibilities:

  • Manage and supervise HVAC service technicians, dispatchers, and support staff
  • Oversee scheduling, dispatch, and workflow to ensure timely service delivery
  • Provide technical support and training to service technicians
  • Ensure compliance with safety, quality, and industry standards
  • Build and maintain strong customer relationships through excellent communication and service
  • Monitor department performance, budgets, and profitability
  • Assist with recruiting, onboarding, and mentoring new technicians

Requirements

  • 5+ years of experience in HVAC service, with at least 2 years in a leadership role
  • Excellent problem solving, customer service and communication/interpersonal skills.
  • Proficiency with Microsoft software products and general computer skills.
  • Ability to work effectively with all levels of Service staff
  • Must have a good technical understanding of commercial HVAC and refrigeration systems
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Capable of climbing off/on equipment and ladders.
  • Able to walk construction job sites.


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