Financial Counselor presso Western Missouri Medical Center

Description

PURPOSE STATEMENT   

This position is responsible for account resolution of assigned accounts once they have final billed from the time they become self-pay until resolved.

ESSENTIAL FUNCTIONS  

• Use AIDET when greeting patients/customers either on the phone or in person. 
• Assist patients/customers with the concerns and questions on all bills from Western Missouri Medical Center (WMMC) and WMMC clinics, as assigned. 
• Trend claim denials, advises supervisor of trends in order to improve processes with Patient Accounts department. 
• Continuously reviews work processes in functional areas of responsibility to improve operational performance. 
• Work a minimum of 80 reminders per day, with no reminders more than 1 week old. 
• Maintain a credit balance report within 14 days of payment posting or have appropriate follow up notes. 
• All messages left before 3:30PM Monday through Friday must be returned with 2 hours. 
• Handle inquiries from patients/customers as needed after identification has been verified. 
• Assist co-workers as needed/requested. 
• Maintain a positive rapport with all customers. 
• Appropriately handles telephone and email communications. 
• Support the Medical Center’s Mission/Vision/Philosophy positively. 
• Maintain regular and predictable attendance. 
• Perform other essential duties as assigned. 

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS 

• High school diploma or equivalent. 
• Previous medical billing/collecting experience required. 
• Good understanding of Fair Lending guidelines and collection policies. 
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic. 

PHYSICAL/MENTAL REQUIREMENTS 

• Must be able to sit and stand, intermittent 8 to 10 hours a day. 
• Must be able to use standard office equipment, including the telephone and computer keyboard. 
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines. 
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing. 
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition. 
• Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs. 
• Occasionally walks on uneven surfaces.