Information Technology Specialist (IT) Part Time presso Aurora Community Services

Responsibilities

• Provide desktop and mobile computing support, train users, and diagnose problems
• Assist in managing firewall and security software/hardware
• Administer all IT equipment – desktop computing, Windows servers, printers, office telephone systems, cellular phones, video conferencing, switches, routers, and other general networking equipment to ensure 24/7 access
• Apply software patches/upgrades and respond to user requests as needed
• Perform proactive maintenance on all computing equipment
• Be available for on-call on a weekly rotation (once every 3 weeks)
• Adhere to agency policy and procedures
• Act as a role model within and outside the agency
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about department issues
• Demonstrate flexible/efficient time management and ability to prioritize workload
• Consistently report to work on time, prepared to perform duties of position
• Ensure safe work practices

• Perform other duties as assigned

Competencies

• Problem Solving - identify and  resolves problem in a timely manner, gathering and analyzing information skillfully

• Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things

• Oral Communication - speak clearly and persuasively in positive or negative situations, respond to common inquiries, presenting information effectively to company employees at all levels and/or regulatory agencies through presentations and one-on-one meetings

• Written Communication – write reports that conform to prescribed format and style, edit work for spelling and grammar, presenting numerical data effectively, and interpret written information

• Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans

• Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work

• Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events

• Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance

• Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly
• IT Knowledge - proficient in using a variety of computer software applications, including Microsoft Office and Windows, utilizing a high level of interpersonal skills to handle sensitive and confidential situations/documentation

Requirements/Qualifications

• Associates Degree in Computer Networking or related field
• A+ or Microsoft MCSA certification preferred
• Two years of general computer hardware experience
• Two years of networking experience including experience with remote connectivity software such as RDP, Citrix, and VPN preferred
• Experience with Windows Server, Exchange, Windows 7/10 OS
• Experience with Microsoft Active Directory, administration, creation of user accounts, and email
• Experience with VMware or other virtualization technology
• Experience with .Net, ASP and other programming a plus, but not required
• Acceptable Background Character Verification

Wage Range $18-$22/hr.  based upon experience and/or education

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer