Implementation Manager - Strategic Markets presso PANTHERx Rare Pharmacy

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy 

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.  

We are seeking team members who: 

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Director, Implementation 

Purpose

The Implementation Manager – Strategic Markets plays a pivotal role in the onboarding and implementation readiness of new and emerging therapies and programs to PANTHERx. This individual will serve as a key liaison between internal teams and manufacturer partners to ensure a flawless patient-centric launch experience. The Manager will lead cross-functional project planning and drive process alignment with the pharmacy’s commitment to excellence in patient care.

Responsibilities

• Leads and manages end-to-end implementations of new and emerging therapies and programs to PANTHER and/or manufacturer partnerships by setting the implementation strategy considering timelines, impacts, and risk.
• Serves as the primary point of contact during implementation, addresses client needs, status updates, and problem resolution.
• Provides additional escalation points for issues that may arise throughout the implementation period.
• Helps address implementation roadblocks, removes obstacles or other constraints.
• Manages multiple client projects at one time.
• Provides guidance and recommendations to client about implementation and integration procedures to add the greatest value for the client.
• Partners closely with manufacturers to interpret and align launch requirements, including cold chain, REMS, hub integration, and reporting.
• Collaborates with manufacturers and trade partners to understand program requirements and ensure proper integration with pharmacy operations.
• Leads a project management team to ensure timely completion of agendas, meeting summaries, project plans, and assigned tasks within established deadlines.
• Supports the development and management of detailed internal and external project plans, timelines, and deliverables in collaboration with internal stakeholders.
• Facilitates cross-functional meetings to ensure alignment between pharmacy operations, clinical services, IT, compliance, and client services.
• Serves as a pharmacist subject matter expert (SME) during implementation and post-launch optimization.
• Leads business rules documentation and alignment internally and externally. 
• Translates manufacturer requirements and clinical protocols into clear, actionable business rules for internal operational use.
• Maintains comprehensive documentation reflecting clinical, operational, and system-based rules for each new therapy.
• Processes standardization to align with business rules.
• Tracks project performance, identifies risks, and drives timely mitigation strategies.
• Conducts clinical and operational readiness assessments for new programs and proactively identifies and mitigates risks or barriers to patient care.
• Tracks and reports on key performance indicators (KPIs), timelines, and patient experience metrics during implementation phase.

Required Qualifications

• Active Pharmacist license (RPh or PharmD) in good standing.
• Minimum of four (4) years of experience in specialty pharmacy, clinical operations, or biotech/pharma, with focus on rare diseases, high-cost therapies, or new product implementation.
• Advanced interpersonal skills with the ability to work with both management and staff employees.
• Proven experience managing client-facing projects with multiple stakeholders.
• Experience working in a high-touch, patient-centric model, with strong understanding of specialty logistics, hub models, and access barriers.
• Excellent project management, organizational, and communication skills.

Preferred Qualifications 

• Healthcare experience.
• Proficient with project management tools and MS-Office applications. 

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data on computer screens for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits: 

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.