Patient Experience Coordinator presso LMMC, LLC

Description

JOB TITLE: Patient Experience Coordinator

EMPLOYER: Limitless Male Medical

DEPARTMENT: Front Office

REPORTS TO: Clinic Manager

Why Limitless Male Medical Clinic?

Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves.

About the Organization

What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!

SUMMARY:

Limitless Male Medical is seeking a dynamic Patient Experience Coordinator (PEC) to support our growing clinic. This hybrid role combines the responsibilities of both a Patient Experience Manager (PEM) and Patient Relations Coordinator (PRC), ensuring seamless patient care, operational efficiency, and strong sales engagement. The PEC will play a vital role in shaping the patient journey—from the first phone call to ongoing treatment follow-up—while supporting clinic operations. As the clinic grows, this role may transition into a more focused PEM or PRC position with the addition of support staff. We are looking for someone who is outgoing, tech-savvy, and motivated by sales success, while also being detail-oriented and patient-centered.

PRIMARY RESPONSIBILITIES:

Patient Engagement & Sales

• Build strong, lasting relationships with patients by delivering exceptional service and education.
• Contact and convert new patient leads into scheduled appointments.
• Confidently explain clinic services, treatment programs, and financial options.
• Actively support growth by promoting services, treatments, and products.

Clinic Operations & Flow

• Ensure smooth daily clinic operations through effective scheduling and communication.
• Greet and check in patients, room them promptly, and assist clinical staff as needed.
• Support medication ordering, inventory management, and supply needs.
• Maintain accurate patient records, payments, and follow-up tasks.

Technology & Communication

• Proficiently use clinic technology platforms including ECW, Hubspot, and Quest.
• Utilize texting, scheduling, and CRM systems to track patient progress and clinic metrics.
• Collaborate effectively with clinic staff to ensure a consistent, high-quality patient

experience.

Patient Program Support

• Monitor patient adherence to treatment plans and follow up on deviations or missed appointments.
• Educate patients on the benefits of treatment, celebrate successes, and encourage ongoing progress.

Clinic Readiness

• Prepare patient rooms and front office areas daily, ensuring a welcoming and efficient environment.
• Assist clinical staff with stocking, cleaning, and readiness tasks.

OTHER DUTIES AND RESPONSIBILITIES:

• Maintain inventory counts of supplements and other office supplies. Stock the front beverage station and communicate to the clinic supervisor any supply needs
• Must understand the daily workflow of the entire clinic and understand how each role influences the other throughout each visit. Effective communication skills between the PRC, PEM, and Clinical Staff are a must.
• Preparing the rooms at the beginning of each day to ensure that TV’s and blood pressure machines are on. May assist clinical staff with other tasks to ensure that rooms are cleaned, stocked, and ready for the day
• Assist the Patient Experience Manager in the follow up process of patients that have missed appointments or have not been in within an acceptable amount of time
• Performs other related duties as assigned.

Requirements

• Strong interpersonal and relationship-building skills
• Previous sales experience (healthcare or related field preferred)
• Strong computer and technology skills (EMR, Microsoft Office, Hubspot, scheduling/text platforms)
• Highly organized and detail-oriented
• Ability to multi-task and manage time effectively
• Professional, patient-first attitude with the ability to champion the Limitless brand

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

At Limitless Male, we believe in creating a satisfying work environment that makes our teams more successful at delivering the care and compassion needed. We offer:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products