ED Tech/Infusion Unit Coordinator - Part Time - Days presso St Croix Health

Description

St. Croix Health is looking for a part-time (0.50 FTE) ED Tech/Infusion Unit Coordinator to work in our Emergency and Infusion departments. This position will work two 8-hour weekday shifts per pay period and every 3rd weekend and holiday, 12-hour day shifts. 

Job Summary:

This position is a dual-role position that will work in the Infusion/Oncology and Emergency Departments. 

The Infusion Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff as well as assisting with patient care. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments, registers patients, and prepares applicable medical record forms. The Infusion Services Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care. This position is responsible for the coordination of prior authorization for medication orders that are administered in the Infusion Centers. This position will also provide basic nursing care to patients, including obtaining/monitoring vitals with medical equipment, IV removals, and toileting. 

The Emergency Department Technician (EDT) is responsible for providing direct care to patients across the age spectrum at the directions of RNs and medical providers. EDTs will assist staff in specific procedures in the Emergency Department, assist in patient flow, transport, and comfort. Will keep the unit clean, orderly, and stocked. Assures timely cleaning and turnover of patient room and of equipment that must be prepared for reprocessing.

Essential Duties and Responsibilities

1. Patient Care and Support

• Transport patients by wheelchair and patient cart, direct and occasionally escort patient/family to appropriate area within facility
• Assist patients with ambulation and positioning using safe patient handling techniques
• Take and record patient vital signs and report abnormal vital signs to RN
• Inform RN of patient/family observations and/or concerns
• Promptly respond to patient call lights/requests
• Deliver efficient/excellent care to all patients on the unit(s). Duties include performing ADL’s, transferring, ambulation, dressing, toileting, turning and repositioning, feeding, bathing, etc.
• Maintain patient dignity, privacy and confidentiality
• Perform tasks with adaptations or modifications consistent with patients ages and developmental abilities
• Obtain and transport ordered specimens from patient within scope of practice
• Assist in resuscitation
• Communicate to RN if any changes in vital signs, behavior, pain level or patients needing immediate emergency care and intervention
• Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary. 
• Effectively uses communication systems for both routine and emergency transactions and communications
• Set up and assist with procedures within scope of practice as requested

2. Coordinates activities of Care Unit to support provider and patient care staff 

• Register patients in database
• Schedules are up to date and accurate, changes are made in a timely manner, and using the proper communication methods 
• Demonstrate ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served
• Ensure patient benefits are up to date
• Work closely with pharmacy to ensure drugs are available for scheduled patients
• Schedule patients for any testing, referrals or follow up appointments that are needed
• Document patient care activities, procedures and cares provided in the electronic medical record
• Documentation is clear, concise, accurate and timely

3. Maintain room/unit and supplies

• Restock room, supplies and room carts
• Assist with patient room clean-up between patients
• Order and maintain adequate stock of supplies needed for patient care.
• Remove and replace outdated supplies

Requirements

Education & Licensure

• High school diploma or equivalent required
• Current WI Nurse Aide Registry required
• BLS certification required upon hire (American Heart Association or American Red Cross)

Experience

• At least one year of experience in a patient care position in infusion or emergency services setting preferred

Competencies:

Knowledge, Skills & Abilities: 

• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• General knowledge of healthcare service delivery
• Ability to work in a fast-paced environment
• Knowledge of medical terminology
• Ability to work productively with minimal supervision and is self-motivated
• Ability to follow written and verbal directions/instructions
• Strong interpersonal skills and the ability to work effectively with diverse people
• Ability to deal effectively and assertively with a broad range of people under varying pressure situations
• Have general knowledge of computer skills
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Actively looking for ways to help people.
• Being aware of others' reactions and understanding why they react as they do.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to balance the needs of visitors, patients and colleagues 
• Demonstrated excellent customer service
• Ability to respond patiently and effectively to patients, visitors and hospital staff
• Ability to maintain effective working relationships in a stressful environment with patients, visitors and hospital staff

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching.
• Must be able to lift up to 50 pounds at times. 

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission:  We help people live healthier, happier, and longer lives.              

Vision:  To transform from quality sick care to quality well care that is sustainable and affordable. 

Values:  People Centered, Trust, Innovation, and Growth. 

Here at St. Croix Health we offer our employees with a robust benefits package that includes: 

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.