RESIDENT RELATIONS REPRESENTATIVE presso Uptown Rental Properties

Job Summary:
Uptown Rental Properties is seeking a friendly, organized, and professional Resident Relations Representative to join our team. As the first point of contact for residents and visitors, you'll play a key role in ensuring a high-quality customer experience, resolving inquiries efficiently, and supporting daily office operations.

Key Responsibilities:

Resident Support & Customer Service (35%)

• Greet residents and guests in a warm, professional manner.

• Respond to calls, texts, and walk-in inquiries.

• Serve as a liaison between residents/prospects and property management or leasing teams.

Resident Communication & Issue Resolution (30%)

• Direct resident and prospect concerns to the appropriate department quickly and accurately.

• Notify residents of unit showings and coordinate related communications.

• Assist with resident outreach efforts and special communications.

Administrative & Operational Support (15%)

• Perform daily office opening/closing procedures.

• Handle incoming/outgoing mail and manage resident package pick-up.

• Process rent payments and support the move-in/move-out process.

• Prepare keys, parking passes, and documentation.

• Support internal audits and maintain organized resident files.

Additional Responsibilities (20%)

• Collaborate with other team members for seamless service.

• Assist with general office tasks and support other departments as needed.

Qualifications:

• High school diploma or equivalent required; college degree preferred.

• Previous customer service or administrative experience is a plus.

• Strong communication and interpersonal skills.

• Detail-oriented with good organizational skills.

• Ability to multitask and work in a fast-paced environment.

• Proficiency with basic office software and phone systems.

Why Join Us?

• Friendly and collaborative team culture

• Opportunities for growth and development

• Competitive pay and benefits

Apply now to become a valued member of Uptown Rental Properties and help us create a welcoming and supportive living experience for all our residents.