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RESIDENT RELATIONS REPRESENTATIVE en Uptown Rental Properties

Uptown Rental Properties · Cincinnati, Estados Unidos De América · Onsite

33.280,00 US$  -  37.440,00 US$

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Job Summary:
Uptown Rental Properties is seeking a friendly, organized, and professional Resident Relations Representative to join our team. As the first point of contact for residents and visitors, you'll play a key role in ensuring a high-quality customer experience, resolving inquiries efficiently, and supporting daily office operations.


Key Responsibilities:

Resident Support & Customer Service (35%)

  • Greet residents and guests in a warm, professional manner.

  • Respond to calls, texts, and walk-in inquiries.

  • Serve as a liaison between residents/prospects and property management or leasing teams.

Resident Communication & Issue Resolution (30%)

  • Direct resident and prospect concerns to the appropriate department quickly and accurately.

  • Notify residents of unit showings and coordinate related communications.

  • Assist with resident outreach efforts and special communications.

Administrative & Operational Support (15%)

  • Perform daily office opening/closing procedures.

  • Handle incoming/outgoing mail and manage resident package pick-up.

  • Process rent payments and support the move-in/move-out process.

  • Prepare keys, parking passes, and documentation.

  • Support internal audits and maintain organized resident files.

Additional Responsibilities (20%)

  • Collaborate with other team members for seamless service.

  • Assist with general office tasks and support other departments as needed.


Qualifications:

  • High school diploma or equivalent required; college degree preferred.

  • Previous customer service or administrative experience is a plus.

  • Strong communication and interpersonal skills.

  • Detail-oriented with good organizational skills.

  • Ability to multitask and work in a fast-paced environment.

  • Proficiency with basic office software and phone systems.


Why Join Us?

  • Friendly and collaborative team culture

  • Opportunities for growth and development

  • Competitive pay and benefits


Apply now to become a valued member of Uptown Rental Properties and help us create a welcoming and supportive living experience for all our residents.

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