easyJet Ground Crew - Passenger Service Agent presso Worldwide Flight Services
Worldwide Flight Services · Edinburgh, Regno Unito · Onsite
- Junior
- Ufficio in Edinburgh
Who are we?
We are Aviation Services, AS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport, and active in 10 Airports across Italy, UK and Malta. We handle all easyJet services in Edinburgh Airport, flying to over 40 destinations from Scotland’s capital. From serving guests through bag drop & boarding to handling their baggage and ensuring a safe, professional operation around the aircraft.
We are currently recruiting a Passenger Service agent for easyJet airline. A Passenger Service Agent is responsible for assisting passengers and their baggage during the different airport processes of arrival, transit and departure. As a Passenger Service Agent you will need to handle customer enquiries, resolve complaints, and ensure a smooth and hassle-free travel experience for passengers. While maintaining the highest level of security and safety measures, you must follow company, airline, and airport procedures.
We offer an hourly rate of £12.72 along with opportunities to progress your career with a global business.
Note this role is for a 29 hour per week contract worked on a shift basis of 6 days on, 3 days off.
Experience in a similar role is desirable, but not essential as full training is provided.
Your main responsibilities on a day to day basis will be:-
- Acting as the first point of contact with the airlines customers as they transit through the airport to ensure that a positive and helpful attitude is portrayed at all times
- Ensuring all interactions with the airline customers are always aligned to the airline standards
- Representing the airline and providing an expected level of customer service
- Checking passenger travel documentation at check-in and gate for acceptance
- Identifying non-conforming baggage (exceeding allowances) and charge the passengers at check-in
- Ensuring all stationery, tools, and items are prepared and recovered such as stanchions, baggage sizers, signs, boarding cards, baggage tags and leaflets
- Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence
- Reporting any incidence related to the safety involving passengers, crew, staff, aircraft, baggage, cargo, facilities and equipment
- Ensuring the segregation and recycling of all materials used and residues
- Proposing any action to improve the activity performance
To be successful in this role you will need:-
- Excellent organisational and leadership abilities
- Team oriented mindset
- Excellent knowledge of Microsoft Office
- Ability to work under pressure
- Strong communication and interpersonal skills
- Ability to have impact and influence across the business
- Flexibility to work a variety of shifts including early morning shifts, late shifts, evening shifts, weekend and bank holidays
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
At Aviation Services, we are guided by five fundamental values that shape how we work and how we serve:
Customer Centricity
We serve our clients and their passengers with dedication, precision, and proactive attention. We strive to deliver consistently high operational standards and a safe, reliable experience. Without our customers, our mission would have no meaning
We serve our clients and their passengers with dedication, precision, and proactive attention. We strive to deliver consistently high operational standards and a safe, reliable experience. Without our customers, our mission would have no meaning
Integrity and Transparency
We act with fairness, respect, and transparency towards colleagues, partners, and stakeholders. We communicate openly and directly, always operating in compliance with regulations, our Code of Ethics, and our commitment to social responsibility
We act with fairness, respect, and transparency towards colleagues, partners, and stakeholders. We communicate openly and directly, always operating in compliance with regulations, our Code of Ethics, and our commitment to social responsibility
Accountability and Reliability
We take full responsibility for our actions, our decisions, and our impact on the organization. We work with professionalism, competence, and a strong service mindset, leading by example and contributing to continuous improvement
We take full responsibility for our actions, our decisions, and our impact on the organization. We work with professionalism, competence, and a strong service mindset, leading by example and contributing to continuous improvement
Safety and Protection
The safety of people, operations, and infrastructure is our foremost duty. We rigorously follow procedures, never cut corners, and speak up whenever we identify risks or non-compliant behaviours. Safety is everyone’s responsibility
The safety of people, operations, and infrastructure is our foremost duty. We rigorously follow procedures, never cut corners, and speak up whenever we identify risks or non-compliant behaviours. Safety is everyone’s responsibility
Team Spirit
We believe in the strength of teamwork. We collaborate constructively, value each other’s expertise, and build a working environment where respect, trust, and mutual support are the foundation of our shared success
We believe in the strength of teamwork. We collaborate constructively, value each other’s expertise, and build a working environment where respect, trust, and mutual support are the foundation of our shared success
