The Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.
ABOUT OUR VALUES
We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes
ESSENTIAL FUNCTIONS
Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
Review all guest feedback and summarize for staff and management to review daily.
Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
QUALIFICATIONS
Experience:
Previous customer service or hospitality experience preferred, but not required
Experience handling reservations or guest seating systems is a plus
Skills:
Excellent communication and interpersonal skills
Ability to stay positive and composed under pressure
Strong organizational and multitasking abilities
Basic math skills (for handling waitlists and seating rotations)
Attributes:
Friendly, approachable, and professional demeanor
Enthusiastic about creating a welcoming environment for guests
Punctual, reliable, and well-groomed
Team-oriented with a flexible, can-do attitude
PHYSICAL REQUIREMENTS
Ability to stand for extended periods
Comfortable walking and moving around the dining area
Ability to occasionally lift items up to 25 pounds (e.g., chairs).
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Yes
-
-
Dental (with company contribution)
Yes
-
-
Vision (with company contribution)
Yes
-
-
401(k) (with company match)
Yes
Yes
-
Paid Time Off
Yes
Yes
-
Sick Time
Yes
Yes
Employee Dining Discounts
Yes
Yes
Yes
Employee Marketplace Discounts
Yes
Yes
Yes
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
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