Care Center Sales Manager presso None

Job Overview

The Care Center Sales Manager is responsible for leading and managing a team of sales Team Leads and representatives in a call center environment. This role involves setting sales targets, coaching team members, and developing strategies to achieve company sales goals. The ideal candidate will have a proven track record in call center sales management, strong leadership skills, and a deep understanding of call center sales or inside sales. This role will be reporting directly to the Senior Sales Manager.

Key Responsibilities

Team Leadership & Development:

• Recruit, train, and mentor call center sales supervisors and Program Advisors to ensure a high-performing team.
• Conduct regular performance reviews, provide constructive feedback and coaching to team members.
• Drive attainment of monthly sales quotas and key performance indicators.
• Foster a positive and motivating work environment to maintain high morale and employee engagement.

Sales Strategy & Execution:

• Develop and implement effective sales strategies to meet and exceed sales targets.
• Monitor and analyze sales performance metrics to identify areas for improvement.
• Collaborate with the marketing team to develop campaigns and promotions that drive sales growth.

Operational Management:

• Oversee daily operations of the sales call center to ensure efficiency and productivity.
• Implement and manage sales call center technologies and processes to optimize performance.
• Ensure compliance with company policies, industry regulations, and quality standards.

Customer Focus:

• Develop and maintain strong relationships with key customers and stakeholders.
• Handle escalated customer inquiries and complaints to ensure customer satisfaction.
• Utilize customer feedback to improve sales approaches and service delivery.

Reporting & Analysis:

• Prepare regular sales reports and present findings to senior leadership.
• Analyze market trends and competitor activities to identify new sales opportunities.
• Use data-driven insights to make informed decisions and drive continuous improvement.

Work Schedule

• Monday through Wednesday – Required to work in-office
• Thursday & Friday – Remote work option available
• Potential to be on call on Saturdays as needed.

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field (preferred but not required).
• 1-3 years of proven experience as a sales Manager or similar role in a call center or Inside Sales environment.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in call center software and CRM systems (e.g., HubSpot or similar preferred).
• Ability to analyze data and make strategic decisions.
• Results-oriented with a track record of achieving sales targets.
• Ability to work under pressure and handle challenging situations.

Benefits

• Competitive compensation package with incentive driven components, allowing you to maximize your earning through your own hard work and achievements
• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.