Member Services Coordinator presso Valley of the Sun Jewish Community Center

Description

Member Services Coordinator

DIRECT REPORT: Membership Director

ABOUT US: The Valley of the Sun Jewish Community Center (The J) is a 501(c)(3) non-profit organization dedicated to enriching lives and building community through health, wellness, education, and cultural engagement. We welcome individuals of all ages, backgrounds, and faiths, offering a vibrant hub where connection and well-being come first.

POSITION SUMMARY: The Membership Services Coordinator is the first point of contact for prospective and current members, ensuring that every interaction reflects the warmth, professionalism, and service excellence of The J. This role combines sales, member support, and administrative responsibilities to create exceptional membership experience from initial inquiry through ongoing engagement.

KEY RESPONSIBILITIES

MEMBER EXPERIENCE & SERVICE

· Greet members and guests in a welcoming and professional manner.

· Respond to inquiries (in-person, phone, email) about membership benefits, programs, and services.

· Provide facility tours to prospective members, highlighting features and benefits aligned with their interests.

· Assist with onboarding new members, ensuring a smooth transition and high engagement.

· Address member questions, feedback, and concerns promptly and effectively.

SALES & RETENTION

· Actively promote membership opportunities and programs to prospective members.

· Meet or exceed monthly membership sales and retention goals.

· Track leads, follow up with prospects, and maintain accurate CRM records.

· Support retention initiatives through relationship-building and targeted outreach.

ADMINISTRATIVE & OPERATIONAL SUPPORT

· Process membership applications, renewals, freezes, and cancellations.

· Maintain up-to-date member records and database accuracy.

· Support membership events, open houses, and community engagement initiatives.

· Collaborate with other departments to ensure seamless member experience.

QUALIFICATIONS

· 1–3 years of customer service, hospitality, or sales experience (non-profit or community center experience preferred).

· Strong interpersonal and communication skills, both verbal and written.

· Ability to work independently and as part of a collaborative team.

· Proficiency in Microsoft Office Suite and CRM systems (Salesforce a plus).

· Detail-oriented with strong organizational skills.

· Availability of working evenings and weekends as required.

SKILLS & COMPETENCIES

· Customer-Focused Mindset

· Relationship-Building Skills

· Positive and Professional Demeanor

· Problem-Solving Ability

· Team Collaboration

COMPENSATION & BENEFITS

· $16-$18/Hour DOE plus $10 commission on every sale you tour and close.

· Free JCC membership and access to fitness facilities and programs.

· Opportunities for professional development and growth.

SCHEDULE: Sunday - Thursday