- Senior
- Ufficio in London
As an Account Management Team Lead, you’ll coach and inspire a team of Junior Account Managers to deliver exceptional client outcomes while driving revenue growth. 🌍
You’ll be the link between our customers, our team, and our future growth — ensuring we not only hit ambitious targets but also create customer champions who love our product. If you’re a coach at heart, commercially savvy, and ready to lead with both empathy and impact, we’d love to hear from you. 💼
⚡️ A culture that values coaching, ownership, and commercial impact.
⚡️ A pivotal role shaping how we scale our account management function.
⚡️ Direct collaboration with product, tech, and leadership teams.
⚡️ The chance to develop future leaders while delivering tangible revenue growth.
⚡️ An opportunity to make your mark at a fast-scaling SaaS company.
⚡️ A culture that values coaching, ownership, and commercial impact.
⚡️ A pivotal role shaping how we scale our account management function.
⚡️ Direct collaboration with product, tech, and leadership teams.
⚡️ The chance to develop future leaders while delivering tangible revenue growth.
⚡️ An opportunity to make your mark at a fast-scaling SaaS company.
Key Responsibilities 🗝️
✅ Lead and inspire Junior Account Managers to hit ambitious revenue and retention targets (108%+ NRR).
✅ Coach and mentor your team to protect, grow, and expand customer accounts.
✅ Shape scalable account management strategies that unlock upsell, cross-sell, and referral opportunities.
✅ Champion customer voices — collaborate with product and tech to turn feedback into improvements.
✅ Track team KPIs and report on performance to ensure alignment with company goals.
✅ Coach and mentor your team to protect, grow, and expand customer accounts.
✅ Shape scalable account management strategies that unlock upsell, cross-sell, and referral opportunities.
✅ Champion customer voices — collaborate with product and tech to turn feedback into improvements.
✅ Track team KPIs and report on performance to ensure alignment with company goals.
Skills, Knowledge and Expertise 🚀
You Have 🛠️
- CRM know-how (HubSpot or similar).
- Strong data analysis skills (Excel / Google Sheets). 📈
- Confidence in pipeline management, forecasting, and presentations.
- Commercial acumen to spot opportunities others might miss. 💡
Bonus Points For:
- Experience with SaaS metrics & commercial basics.
- Familiarity with HRTech / Recruitment platforms.
- Understanding of customer health and success metrics.
What we offer 🍉
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- OTE
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
