Hybrid Part-time IT presso Rico Manufacturing

Provide technical support for computer hardware and software.

• Provide first-level support for Windows desktops, laptops, and other office equipment
• Respond to helpdesk tickets, phone calls, and walk-up requests
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)
• Assist with onboarding/offboarding users, including account creation and equipment setup
• Perform password resets and basic user administration in Active Directory and Entra ID (Azure AD)
• Troubleshoot basic network issues (Wi-Fi, DNS, VPN, printer connectivity)
• Document issues and solutions in the ticketing system

Required:

• Basic understanding of Windows 10/11 troubleshooting
• Familiarity with Microsoft 365 applications
• Basic knowledge of Active Directory concepts
• Strong verbal and written communication skills
• Ability to learn quickly and work independently
• Must be able to safely lift and carry up to 50 pounds on occasion

Preferred:

• 6–12 months of IT support experience (including internships or personal projects)
• CompTIA A+ or similar entry-level IT certification
• Experience using a helpdesk ticketing system
• Familiarity with PowerShell or basic scripting concepts