Hybrid Sales Administration Support presso DecoPac, Inc.

Summary: 

DecoPac is looking for a self-motivated Sales Administration Specialist to provide vital support to the sales team. This is a hybrid role based out of our Anoka, MN office and requires onsite availability on Tuesdays, as well as, when needed. Reporting directly to the Sales Administration Manager, this role requires day-to-day support and coordination with the team to follow through on customer needs. A flexible style and willingness to take on a wide array of duties are essential for this position. The job can be demanding; we’re seeking a candidate who can work through deadlines and pressures with confidence and a calm demeanor. 

 The Sales Administration Specialists perform an array of administrative functions critical to running the organization efficiently. The Sales Administration Specialist is responsible for handling and managing the workflow of the sales process, enabling sales operations to go smoothly and ensure the implementation of sales strategies to further the growth of the organization. The role requires consistent application of business acumen and specialized technical knowledge, including a comprehensive understanding of their customer support needs and the technology used by the team.

Responsibilities:

• Communication with customers daily, anticipate customers’ needs and meet their expectations as well as identify and elevate issues rapidly.
• Collaborate and establish strong working relationships with all internal departments to address customer needs and identify opportunities.
• Provide assistance to Sales Directors, National Account Managers and Account Managers by producing presentations, letters, memos, reports, spreadsheets, and general administration for the Sales Department, including but not limited to:
  • Respond to all customer requests, inquiries, and feedback in a relevant and timely manner, independently and in coordination with the Sales Rep(s). In some cases, serve as the primary internal contact for key customers and distributors. 
  • Provide product and process information along with marketing materials to aid in selling.
  • Create and submit item set-up sheets for new product presentation and manage accordingly any changes on authorized list, prices, UPC, pack/size, etc. within the customer’s system.
  • Provide product, promotion, and pricing information; selecting appropriate information; forwarding information; answering questions.
  • Manage projects to fulfill customer requests by utilizing established processes. Recommend changes and updates, and document them accordingly, to maintain the highest level of support to customers.
• Document customer activity utilizing CRM (Microsoft Dynamics) 
• Other duties as assigned in support of business operations.

 Qualifications:

• 3+ years of experience in related field – experience in customer management or sales administration preferred. 
• Ability to work independently but also collaborate and work well within cross-functional teams.
• Outstanding written, verbal, organizational and interpersonal communication skills  
• Ability to effectively address day-to-day operational issues while staying focused on long-term objectives.
• Strong critical thinking, problem solving and time management skills with proven decision-making skills.
• Ability to handle multiple projects at one time – very detail oriented.
• Computer proficiency and experience in various programs including Word, Excel, PowerPoint, Teams and Outlook as well as Web Query. 
• CRM (Microsoft Dynamics) experience a plus.
• DOS-based/P8 system experience a plus.

All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.