Hybrid Inspections Representative- Jacksonville, FL presso Stillwater Insurance Group

Location: on-site - Jacksonville, FL
Job Type: Full-Time
Department: Underwriting / Inspections
Reports To: Inspections Supervisor

Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us.

Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment. 

Are you detail-oriented with a passion for property insurance? We’re looking for a Property Insurance Inspections Representative to join our team! In this role, you will review aerial imagery and physical property inspection reports to determine eligibility for coverage. You’ll play a key role in supporting our underwriting process while providing exceptional customer service to policyholders, agents, lenders, and internal teams.

What You'll Do

• Review new and renewal inspection reports for residential property insurance policies.
• Evaluate risks using property inspection reports, photos, and public records to determine eligibility.
• Document inspection findings clearly and accurately.
• Prepare and send Notices of Cancellation or Non-Renewal based on underwriting guidelines.
• Ensure compliance with state regulations and notice requirements.
• Communicate professionally via phone, email, and chat with agents, policyholders, and internal teams.
• Collaborate with team members to resolve inspection-related issues.
• Endorse policies with accurate property information.
• Maintain productivity and quality standards in a fast-paced environment.
• Support departmental projects and other tasks as assigned.

Qualifications

Required:

• High school diploma or GED
• Strong verbal and written communication skills
• Excellent customer service and organizational skills
• Ability to work independently and within a team
• Attention to detail and ability to manage multiple tasks
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams) and internet software

Preferred:

• 6–12 months of experience in Property & Casualty insurance or equivalent education/training
• Familiarity with insurance underwriting and inspection processes

Key Competencies

• Customer Focus: Provides excellent service and handles customer concerns professionally
• Communication: Writes and speaks clearly; adjusts style based on audience
• Judgment: Makes sound decisions and supports those decisions with logic and clarity
• Quality & Productivity: Maintains high standards of accuracy and efficiency
• Team Collaboration: Works well with others and supports team success
• Adaptability: Thrives in a changing environment and manages shifting priorities
• Dependability: Meets deadlines, manages workload, and follows through on responsibilities

Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.

Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen.

 Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.