Hybrid Customer Relations Manager presso Berman Auto Group

Berman Chrysler Dodge Jeep Ram is looking for a Customer Relations Manager to add to the team! 

Job Title: Customer Relations Manager
Location: Berman CDJR (Oak Lawn, IL) 
Pay: $23 per hour + bonuses! 
Schedule: Monday-Friday; 8AM-5PM

Position Summary:
The Customer Relations Manager is responsible for ensuring a positive customer experience by effectively managing and resolving customer concerns, complaints, and feedback. This role serves as the primary point of contact for customer relations issues, whether in person, over the phone, or through other communication channels. The ideal candidate will be a skilled communicator, problem solver, and relationship builder who can balance customer satisfaction with dealership policies and objectives.

Key Responsibilities:

• Serve as the main point of contact for customer complaints, inquiries, and escalations; in person and over the phone
• Address customer concerns promptly and professionally
• Document and track all customer complaints, resolutions, and follow-up actions
• Work closely with sales, service, and management teams to investigate issues and identify root causes
• Implement and monitor customer satisfaction improvement strategies
• Provide feedback to department managers regarding recurring issues and opportunities for improvement
• Maintain a calm and empathetic demeanor when dealing with upset or dissatisfied customers
• Develop and maintain positive relationships with customers to encourage loyalty and repeat business

Benefits

• Family Owned & Operated
• Competitive PTO Policy - Earn 2 weeks within your first year of employment
• Multiple Low-Cost Medical Insurance Options!! As low as $43/week + FREE TelaHealth
• Low-Cost Dental, Vision & Life Insurance Options 
• Short Term & Long Term Disability
• 401K
• Automotive Service & Sales Discounts 
• Outlined Career Path and Opportunities for Advancement

• Previous customer service or customer relations experience required (automotive industry preferred)
• Bilingual in Spanish, highly preferred
• Strong conflict resolution skills
• Excellent verbal and written communication abilities
• Ability to remain calm, professional, and empathetic in challenging situations
• Strong organizational skills with attention to detail
• Proficiency with CRM systems (experience with dealership management systems is a plus)
• High school diploma or equivalent required

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.