- Junior
- Ufficio in Herndon
Position Title: Strategic Accounts Intern
Location: Herndon, VA
Status: Full Time Intern
Description Summary:
The Strategic Accounts Intern will assist Strategic Account Managers.
Major Tasks & Responsibilities:
- Assisting sales to ensure high levels of customer satisfaction through excellent sales service.
- Help sales update opportunities, leads, orders and customer records in the company database (CRM).
- Resolves order and inventory problems by investigating data and history including identifying alternate means for filling orders and notifying managers and customers.
- Assist Account Managers with any credit claims, customer billing disputes, investigations, and outage issues.
- Help track and adjust revenue in BSS for any IDC dark fiber orders that have been escalated for non-standard products and revenue adjustment.
- Assist with billing reconciliation.
- Assist preparing financial reports requested by sales management.
- Follow all companies’ policies and procedures.
Essential Skills, Qualification and Education Needed:
- Master degree in Computer Science, Business Analytics, Finance, Data Science, Information Systems, Marketing Analytics, International Business, or similar field required.
- Strong desire to learn and understand telecom technology services and products.
- Flexibility to work seamlessly with global sales and support teams in different time zones
- Self-motivated, customer-focused, result-oriented.
- Excellent interpersonal and communications skills; verbally, written, face-to-face and over the phone with customer, partners and all levels of staff and management in both Mandarin and English required.
- Impressive proposal writing skills and presentation skills
- Familiarity with CRM database tools
- Strong data analysis skills, with the ability to extract and interpret data from various sources to support Strategic Sales Team.
- Proficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook
Language Requirements
Fluency in Chinese and English.