Hybrid Registration Specialist- Temporary (exp duration 8 months) presso Forest Home

JOB SUMMARY:   

Responsible for managing the registration process for Forest Home program guests, providing superior customer service, and fostering relationships with church group leaders, ministry partners, and organizations to enhance retention and grow the customer base.  

This role involves facilitating outstanding guest experiences through all stages of the event planning process, ensuring accurate record-keeping, timely communication and collaborating with operations & program directors to deliver high-quality services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Reservation Management 

• 
  Assist church partners and groups in the reservation process by answering inquiries, providing information on available dates, accommodations, amenities, and collecting necessary forms. 
• 
  Collect and maintain accurate records of reservations, ensuring all details are up-to-date and complete. 
• 
  Utilize the Reservations System (i.e. CircuiTree), CRM tools (i.e. HubSpot), and project tracking software (i.e. ClickUp) to create itineraries, communication records, forms, reports, and financial options with accuracy. 
• 
  Process additional paperwork, including medical consent forms, voluntary disclosure forms, and campership applications. 
• 
  Create weekly checklists for events to ensure preparedness and alignment with department goals. 

Customer Support 

• 
  Serve as the primary contact for church partners and groups, addressing questions, concerns, and special requests. 
• 
  Respond enthusiastically to all calls and emails by the next business day with timely and accurate information. 
• 
  Provide training and guidance to church/group leaders on managing the reservation process to meet both their group’s and Forest Home’s needs. 
• 
  Exhibit graciousness and helpfulness to guests and staff, maintaining a professional and Christ-like attitude. 

Administrative Duties 

• 
  Prepare guest check-in packets, including printed materials, nametags, keys, and wristbands as indicated by the registration system. 
• 
  Conduct on-site check-in for groups and individual registrants for various conferences as needed. Winter events require Friday check-ins.  
• 
  Follow up with group leaders and/or guests to ensure all balances are paid in full in a timely manner. 
• 
  Create church rosters and pull/create keys for events as required. 

Communication and Coordination 

• 
  Collaborate with operations departments to advocate for guests, ensuring the highest quality of services and alignment with guest needs. 
• 
  Work with the Director of Partnerships and Program Director(s) to achieve annual program attendance targets and steward the guest experience. 
• 
  Identify, prioritize, and implement improvements to the reservation process to maximize efficiency. 
• 
  Actively participate in staff spiritual life activities, including Staff Meetings, to support Forest Home’s mission. 

Additional Responsibilities 

• 
  Perform other duties as assigned to support the Reservations Department. 
• 
  Maintain regular, timely attendance and flexibility to work a schedule that may include weekends. 

EDUCATION and/or EXPERIENCE REQUIRED: 

• 
  3+ years of experience in guest services, reservations, event coordination, or a related field. 
• 
  Strong interpersonal and communication skills, with a commitment to hospitality. 
• 
  Highly organized with excellent attention to detail and follow-through. 
• 
  Proficient with CRM, registration, or reservation platforms. 
• 
  Comfortable managing multiple tasks and timelines in a dynamic environment. 

Preferred: 

• 
  Experience working in a camp, retreat center, or ministry context. 
• 
  Familiarity with event logistics, group housing, and guest communication best practices. 

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• 
  Uphold and support the Mission, Vision and Core Values of Forest Home. 
• 
  Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor. 
• 
  Ability to hear from God and pray for people, both in person and on the phone 
• 
  Actively supports and participates in the staff spiritual life activities. 
• 
  Flexibility and willingness to perform a variety of tasks. 
• 
  Signed statement of faith. 
• 
  Maintain regular, timely attendance. 
• 
  Ability to relate to all types of individuals in a gracious manner. 
• 
  Able to work a flexible schedule that includes weekends. 
• 
  Be a self-starter. 
• 
  Excellent people service skills. 
• 
  Ability to provide service with integrity. 
• 
  Ability to streamline processes through necessary skill sets. 
• 
  Good verbal and written communication skills. 
• 
  Ability to perform high quality work and accomplish assigned projects. 
• 
  Strong ability to work well in a variety of team environments. 
• 
  Servant heart and Christ-like attitude. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions. 

While performing the duties of this job the employee is regularly required to stand, walk, and sit. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person. 

Reasonable efforts are made to accommodate disabilities. This job description will be reviewed periodically as duties and responsibilities change with business necessity. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times. 

FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. 

FOREST HOME CORE VALUES 

Surrender to Christ (Romans 12:1-2) 

• 
  Abide with the Lord daily through study of His Word and prayer 
• 
  Surrender to the Lord daily through obedience to His Word 
• 
  Worship the Lord with the Forest Home Community 
• 
  Commit to grow in your faith through regular attendance at a local church 
• 
  Prioritize God, Family, and Work appropriately 
• 
  Be prepared to share your testimony with staff or guests 
• 
  Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature 

Love (I Corinthians 13) 

• 
  Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) 
• 
  Be respectful to others 
• 
  Demonstrate compassion 

Serve (Philippians 2:3-11) 

• 
  Give generously to God and others through time, talent and treasure 
• 
  Seek to put others’ needs above your own 
• 
  Demonstrate humility in both spirit and deed 
• 
  Actively look for ways to serve 

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) 

• 
  Show loyalty to others, even when they are not present 
• 
  Do the right thing, even when others are not present 
• 
  Extend trust and seek to believe the best in others 
• 
  Ask for forgiveness quickly when necessary 
• 
  Be truthful and transparent with others 

Strive for Excellence (Colossians 3:23-24) 

• 
  Demonstrate accountability with time and resources 
• 
  Request and receive training 
• 
  Desire to improve, and challenge others to do the same 
• 
  Commit to exceeding guest expectations 
• 
  Refuse mediocrity 

Engage in Community (I Thessalonians 5:11-13) 

• 
  Seek first to understand before being understood 
• 
  Communicate clearly, empathetically and respectfully 
• 
  Work through conflict Biblically (Matthew 18-15-17) 
• 
  Participate in intentional and purposeful community activities 
• 
  Partner with teammates for the goal of unity and team effectiveness 
• 
  Play and appreciate “campy” fun 
• 
  Faithfully pray for one another 

Innovate (Ephesians 3:20-21) 

• 
  Dream Big 
• 
  Proactively seek solutions 
• 
  Think outside the box 
• 
  Dream, plan and execute new ideas 
• 
  Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)