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Hybrid Customer Service Representative presso Bacon Nation Inc

Bacon Nation Inc · Rockwall, Stati Uniti d'America · Hybrid

37.440,00 USD  -  45.760,00 USD

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Description

  

Family owned, and operated Bacon Plumbing Heating Air Electric & Roofing is looking for an Call Center Representative to join our team.

Bacon Plumbing provides:

  • A safe, stable, and      satisfying work environment.
  • Ample work volume
  • Hourly pay so that you can      be assured of a certain level of compensation.
  • Insurance and Retirement      benefits.
  • A career path including      management opportunities.
  • Insurance (Medical, Dental,      Vision and Life)
  • PTO
  • Free to employees,      in-house, modern workout facility

Responsibilities:

· Answer inbound calls in a high-volume call center environment

· Able to troubleshoot customer needs in a timely manner

· Monitor emails, text messages, and virtual leads

· Must be friendly, personable, and able to respond to customer concerns with a positive attitude. 

· Experience with Service Titan, preferred

· Experience or knowledge of Plumbing, HVAC or Electric Service 

· Minimum of 3 years in Customer Service

· Flexible Schedule

· Participate in On-Call rotation as needed

Qualifications:

  • Prior Call Center      experience with Plumbing, HVAC or an Electric service provider is      preferred
  • MUST HAVE a Minimum of 2      years customer service experience in a call center or telemarketing role
  • Have open availability from      7am to 7pm

Job Type: Full-time

Pay: Compensation based on experience

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Benefits:

  • 401(k) matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Short-Term Disability and      Long – Term Disability
  • Accidental, Critical      Illness and Hospital Indemnity 
  • Paid Time Off
  • Paid Holidays
  • Paid Training

Schedule:

  • 4/10 – Four days, 10 hours.      Off 3 days. 

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Rockwall, TX 75032:      Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year      (Preferred)

Work Location: One location

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