Hybrid Commercial Operations Analyst I presso United States Steel Corporation

• Lead select Commercial projects (e.g., customer portal enhancement, AI-enabled tools, and operational pilots)
• Track progress of key initiatives and ensure timelines, milestones, and goals remain on course
• Identify risks or roadblocks early, collaborating with stakeholders to develop solutions
• Support ROI measurement and performance tracking aligned to strategic objectives

• Design, develop, and maintain onboarding and ongoing training programs for Commercial team members
• Collaborate with Commercial partners to align training content with evolving business needs
• Maintain a central repository of enablement resources and best practices
• Monitor and report on enablement KPIs (e.g., onboarding ramp time, training completion, content usage)

• Own the execution and analysis of our Net Promoter Score (NPS) program
• Coordinate survey distribution, analyze results, and prepare insights for leadership
• Partner with teams across the business to close the loop on feedback and identify areas for improvement

• Support tool usage, reporting, and pricing administration initiatives as needed

• Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics, or related field 
• 3+ years of experience in Sales Operations, Commercial Operations, Project Coordination, or related field
• Demonstrated success leading commercial initiatives and cross-functional projects
• Strong organizational, analytical, and communication skills
• Proven ability to work collaboratively across functions and influence without direct authority
• Experience supporting training, enablement, or customer feedback programs 
• Proficient in Microsoft Excel and PowerPoint (e.g., PivotTables, formulas, visual dashboards)
• Familiarity with Salesforce CRM, business intelligence tools (e.g., Tableau), and data integration platforms

• Remote/hybrid role aligned with Eastern Time Zone business hours
• Frequently operates a computer and remains in a stationary position for extended periods
• Occasional travel up to 10%

Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.

Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.

We are honored to have earned accolades and awards from well-regarded organizations, including the following:

• Ethisphere’s World’s Most Ethical Companies® 2022, ’23, ‘24
• Disability: IN’s Best Places to Work for Disability Inclusion 2021, ’22, ’23, ‘24
• Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21, ’22, ’23-24, ‘25
• Military Times’ Best for Vets: Employers 2023, ‘24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results