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Hybrid Sales Coach presso None

None · Cape Town, Sudafrica · Hybrid

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Job Title:

Sales Coach

Job Description

Key Responsibilities:

  • Deliver one-on-one and group coaching sessions focused on:
    • Sales techniques (consultative selling, objection handling, closing)
    • Product knowledge and system navigation
    • Customer engagement and compliance
  • Monitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarks
  • Identify performance gaps and develop tailored coaching and development plans
  • Collaborate with Team Leaders and QA Analysts to ensure a unified coaching approach
  • Facilitate daily/weekly motivational huddles, performance insights, and quick refreshers
  • Track and report on coaching effectiveness and improvements in agent performance
  • Support onboarding and continuous upskilling of new and existing sales staff
  • Drive a high-performance culture through best practice sharing and recognition
  • Ensure adherence to compliance, regulatory, and business standards
  • Analyze performance data to identify trends and opportunities for intervention
  • Conduct regular floor support, side-by-sides, or shadowing sessions
  • Contribute to the creation and refinement of training materials and documentation

Skills and Competencies:

  • In-depth knowledge of sales strategies and customer psychology
  • Exceptional communication, interpersonal, and motivational skills
  • Proven ability to coach and develop others in a fast-paced sales environment
  • Strong analytical and data interpretation skills
  • High emotional intelligence and adaptability
  • Effective time management and organizational skills
  • Confident in delivering presentations and facilitating training
  • Proficiency in CRM systems, call monitoring platforms, and Microsoft Office

Minimum Requirements:

  • Matric (Grade 12) – Essential
  • Minimum 5 years’ proven experience in a high-performance sales environment, including at least 2 years in a contact centre sales role and 1 year in a coaching, QA, or leadership capacity within a sales teamExperience working in a target-driven and customer-centric environment
  • Demonstrated ability to influence sales outcomes through coaching and development initiatives
  • Proficiency in CRM systems, sales enablement platforms, call tracking tools, and Microsoft Office
  • Sales coaching certification or relevant training qualification – Advantageous

Key Performance Indicators (KPIs):

  • % improvement in sales conversions post-coaching
  • Target achievement and performance uplift of coached agents
  • Coaching session completion rates
  • Improvement in Quality Assurance (QA) scores
  • Decrease in compliance or regulatory breaches
  • Retention of agents within coached groups

Location:

ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708

Language Requirements:

Time Type:

Full time

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