Hybrid Transportation Agent presso Wheels

Job Description:

General Responsibilities

• Work with transportation partners to review status on open move requests and enter event dates and comments in internal systems
• Proactively communicate delays, industry trends, and weather impacts
• Follow up with vendors to obtain quotes and present them to internal/external customers via system processes, including prioritizing quote requests for vehicles being purchased by Wheels Stock Buyers.
• Obtain condition reports after vehicles are picked up by the vendor and work with the internal Account Manager to address any issues, such as damage and expired plates. 
• Host, or participate in, weekly conference calls with vendors to address open items, challenges, performance metrics, and service vendor/license and title delays.
• Address customer feedback directly with the vendor and escalate internally, as-needed
• Respond to inquiries on status from all areas of the business through email, CRM tool, and Teams message.
• Process vendor invoices, including validating charges, classifying service descriptions to the appropriate internal category, and auditing to avoid payment duplication.
• Assist internal teams with high volume transportation project setup and execution.

Mandatory Requirements

Educational Background:

• High School Diploma or GED required-Associate or Bachelor Degree preferred

Professional Experience:

• 1 to 3 years of experience in an office environment
• Logistics background preferred

Skills:

• Prioritization and Digital Organization
• Communication
• Problem Solving
• Computer Proficiency
• Microsoft Office 365
• Detail Oriented
• Time Management

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.