Hybrid Service Response Team presso LendingClub
LendingClub · Lehi, Utah, US, Stati Uniti d'America · Hybrid
- Junior
- Ufficio in Lehi, Utah, US
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are beginning their career, inspired by our vision, and embody our values.By joining the Service Response Team, you’ll have the opportunity to empower those who strive to achieve financial success. You will be a guide to our borrowers as they start a relationship with LendingClub and continue along their path to financial health.
In this role, you’ll experience a dynamic call center environment where you’ll deliver best-in-class member interactions via phone, email, and chat—driven by three simple principles: Build a Relationship, Make It Easy, and Think Ahead. You’ll also play a key role in identifying potential fraud or credit risks, helping customers navigate complex financial situations, and supporting those facing hardship with empathy and precision.
What You'll Do
Rotate between phone and non-phone responsibilities based on business needs
Take inbound calls to assist members with loan applications, payments, account updates, and financial hardship solutions
Identify and escalate potential fraud or credit concerns during customer interactions
Guide borrowers through the application process with empathy and professionalism
Help members understand and evaluate their financial options using LendingClub products
Promote digital tools and services to enhance the member experience
Cross-train across departments to stay current on procedures and tools
Simplify complex financial concepts to help members make informed decisions
About You
2 + years of experience in a call center or phone-based customer service role
Strong interest or background in fraud detection, credit analysis, or financial services
Excellent communication, critical thinking, and problem-solving skills
Comfortable using CRM systems and switching between phone, email, and chat
Reliable, punctual, and able to follow a structured schedule
High school diploma or GED required
Pay: $24.00/hr
Start Date: We are looking to hire for September 08, 2025
Schedule: 9:30 - 6 PM Monday - Friday (Subject to change due to business need)
Work Environment: Our training is a required hybrid work model of Tuesdays, Wednesday & Thursdsays in office. After training, there is an opportunity for this role be be completely work from home.
Virtual (Work from Home) Considerations
LendingClub offers hybrid in-office. The following are requirements to perform this role virtually (work from home):
Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
Be comfortable trouble shooting technical issues without in-person IT support
MUST live and work within 75 miles of the LendingClub office hiring this role.
While working, it is expected that you are not the primary caregiver to any pets, children, or elderly.
Working Conditions
Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.
What Makes LC different
A great place to build your career
We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.
We celebrate individuality
Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.
You are worth it
We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:
Generous paid time off
401(k) match up to 4% ($5,000 per year max)
Wellness program with cash incentives and more!
Perks with purpose
We also offer a wide range of onsite perks to help you get the most out of your day.
Onsite gym, locker room, showers and a bike room
Public Café in the building
Onsite barista for made to order coffee, smoothies, and teas
Light-filled, colorful workspaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks
Position ineligible for visa sponsorship.
Check us out on social media!
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
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