Homeoffice Cloud Solution Architect- Developer Advocate
Microsoft · Australia · Australia · Remote
About the job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Leveraging your technical expertise, business acumen and developer passion while you participate in technical conversations with customers to drive value from their MS investments, including identifying engagements to improve developer maturity, skilling and supporting success of customer projects. You are responsible for execution against our Developer portion of the Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Understand customers’ overall Business and IT priorities and success measures to build cloud applications including DevOps processes, AI and Low code opportunities.
Acts as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns.
Coordinate Microsoft Developer resources to improve customer engagements and help accelerate solution deliveries by augmenting customer and/or partner resource gaps.
Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.
Ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
Business Impact
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
Proactively looks for opportunities to drive consumption by understanding, championing, and driving customer''s business objectives and priorities.
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership
Learns new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development.
Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons).
Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and relevant developer technologies.
Proficient in Java, JavaScript/NodeJS, Python, or .NET with associated development frameworks
Familiarity and comfort working with the open-source ecosystem technologies and platforms (e.g., Linux, MongoDB, MySQL, PostgreSQL, MEAN, MERN, LAMP, etc.), as well as modern cloud technologies such as containers, orchestration (Kubernetes), CI/CD, AI/ML, etc.
Extensive technical experience with cloud and hybrid infrastructures, multi-cloud and architecture designs, migrations, and technology management.
Proficiency with software development tools, practices, and DevOps using CI/CD tool chains (e.g., GitHub, Azure DevOps, Jenkins).
Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premises workloads to the cloud).
Extensive technical experience with cloud-native app hosting through software design, development, deployment, and app refactoring/migrations.
Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Self-Starter, entrepreneurial mindset, agility, and the ability to work with ambiguity. Experience in a previous startup, hyperscaler, or high-tech industry
Proven track record of building deep technical relationships with senior executives, business owners, and decision makers in Enterprise, mid-market, and digital native environments. Experience in managing various stakeholder relationships to get consensus on solutions/projects.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Leveraging your technical expertise, business acumen and developer passion while you participate in technical conversations with customers to drive value from their MS investments, including identifying engagements to improve developer maturity, skilling and supporting success of customer projects. You are responsible for execution against our Developer portion of the Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Understand customers’ overall Business and IT priorities and success measures to build cloud applications including DevOps processes, AI and Low code opportunities.
Acts as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns.
Coordinate Microsoft Developer resources to improve customer engagements and help accelerate solution deliveries by augmenting customer and/or partner resource gaps.
Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.
Ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
Business Impact
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
Proactively looks for opportunities to drive consumption by understanding, championing, and driving customer''s business objectives and priorities.
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership
Learns new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development.
Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons).
Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and relevant developer technologies.
Proficient in Java, JavaScript/NodeJS, Python, or .NET with associated development frameworks
Familiarity and comfort working with the open-source ecosystem technologies and platforms (e.g., Linux, MongoDB, MySQL, PostgreSQL, MEAN, MERN, LAMP, etc.), as well as modern cloud technologies such as containers, orchestration (Kubernetes), CI/CD, AI/ML, etc.
Extensive technical experience with cloud and hybrid infrastructures, multi-cloud and architecture designs, migrations, and technology management.
Proficiency with software development tools, practices, and DevOps using CI/CD tool chains (e.g., GitHub, Azure DevOps, Jenkins).
Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premises workloads to the cloud).
Extensive technical experience with cloud-native app hosting through software design, development, deployment, and app refactoring/migrations.
Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Self-Starter, entrepreneurial mindset, agility, and the ability to work with ambiguity. Experience in a previous startup, hyperscaler, or high-tech industry
Proven track record of building deep technical relationships with senior executives, business owners, and decision makers in Enterprise, mid-market, and digital native environments. Experience in managing various stakeholder relationships to get consensus on solutions/projects.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about .
