Investigation Specialist II - Related Account Detection, Relay Product Excellence chez Amazon

Description

Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations, risk management, and advanced data-driven problem resolution. In this role, the Senior Investigation Specialist will lead complex investigations, mentor junior investigators, and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns, address critical escalations, and design long-term systemic solutions that protect Amazon's transportation network and deliver a world-class customer experience. In this role, the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection, drive process improvements, and influence program strategy through data insights.

• Work from Office Role (RTO5, M-F)

• Investigation experience required

Key job responsibilities

• Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance

• Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights

• Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards

• Identify root causes of defects, design and implement process improvements, and develop new SOPs that drive efficiency in Amazon's transportation operations

• Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership

• Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases

• Consistently exceed productivity and quality targets while helping define team-level benchmarks

• Create investigation narratives, present findings in review forums, and lead strategic projects including automation and tool development

A day in the life

• Investigate complex multi-hop related account cases requiring judgment beyond standard SOPs

• Mentor Investigations specialists through case reviews, calibration sessions, and real-time coaching

• Analyze investigation data to identify systemic patterns and present insights to leadership

• Meet and exceed productivity, quality, and other hygiene metrics/goals

• Identify opportunities to Invent and Simplify processes, and deliver faster with higher standards of accuracy

• Develop and document new investigation methodologies for emerging fraud/abuse patterns

• Partner with stakeholder teams to drive gaps to closure and influence roadmap priorities

Basic Qualifications

• 3+ years of investigation, fraud detection, risk management, or compliance experience

• 1+ years of experience in transportation, logistics, or supply chain operations

• Speak, write, and read fluently in English

• Proficiency with Microsoft Office products (advanced Excel including pivot tables, VLOOKUP, data modeling)

• Experience with SQL or similar query languages for data extraction and analysis

• Demonstrated experience leading process improvements or driving operational efficiency

• Willingness to work flexible hours as per business requirements

Preferred Qualifications

• Experience with e-commerce or marketplace fraud investigations

• Experience mentoring or training junior team members

• Familiarity with data visualization tools (QuickSight, Tableau, or similar)

• Knowledge of graph-based or network analysis techniques for detecting related accounts

• Experience creating SOPs or investigation playbooks

• Background in payments, identity verification, or account integrity

• Ability to manage ambiguity and make sound decisions with incomplete information

• Experience working with cross-functional teams in a global organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.