What does it mean to be a Vice President, Information Technology at GLS?
The Vice President, IT Infrastructure provides strategic leadership and operational oversight for enterprise infrastructure, cloud platforms, networking, telecommunications, collaboration services, end-user computing, production operations, disaster recovery, and infrastructure security. The role is accountable for ensuring that technology platforms are secure, reliable, scalable, resilient, and aligned with business objectives while supporting regulatory requirements. The position partners closely with internal teams and business leadership to deliver enterprise technology capabilities and operational excellence.
How will you drive value within the organization as a Vice President, Information Technology?
Develop and execute the enterprise infrastructure and IT operations strategy in alignment with business objectives, and regulatory obligations
Lead the design, delivery, and support of enterprise infrastructure services, including cloud platforms, networking, telecommunications, collaboration technologies, end-user computing, service desk, and production operations
Ensure the availability, performance, scalability, and resiliency of technology platforms effectively support business operations
Provide leadership for cloud strategy, infrastructure modernization, automation, and continuous improvement initiatives
Oversee enterprise technology operations, service management, change management, and operational support functions
Oversee enterprise telecommunications and contact center platforms, including telephony, voice infrastructure, carrier services, and Five9 operations, ensuring availability, scalability, resiliency, performance, and alignment with business and customer experience objectives
Oversee Infrastructure Engineering and DevOps services, including automation, infrastructure-as-code, deployment platforms, system monitoring, platform reliability, and engineering practices that improve scalability, security, and operational efficiency
Lead disaster recovery, technology resiliency, backup, and recovery programs to meet established recovery objectives.
Partner with Information Security to implement and maintain infrastructure security controls, vulnerability remediation, identity and access management, and regulatory compliance requirements
Support internal and external audits, regulatory examinations, risk assessments, and remediation activities
Establish infrastructure standards, operational metrics, service level objectives, and reporting processes to measure performance, risk, and service quality
Manage strategic technology vendor relationships, contract negotiations, and service provider performance
Develop and manage infrastructure operating and capital budgets while ensuring effective stewardship of technology investments
Recruit, develop, mentor, and lead high-performing Infrastructure & IT Operations teams
Provide regular updates and recommendations regarding infrastructure strategy, operational performance, technology risk, and major initiatives to executive leadership
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Perform additional responsibilities and special projects as assigned.
What should you already know to be successful as a Vice President, Information Technology?
Minimum of Bachelor's degree in Information Systems, Computer Science, Engineering, Cybersecurity, or a related field required; Master's degree preferred
Minimum of twelve (12) years’ experience in information technology, infrastructure, cloud services, or other technology leadership role
Minimum of seven (7) years’ experience leading enterprise infrastructure, operations, or engineering required
Experience within a highly regulated industry, preferably financial services, banking, lending, or insurance required
Demonstrated experience leading cloud, network, infrastructure, end-user computing, and production operations environments
Experience with technology strategy, operational resilience, disaster recovery, ITIL service management, change management, vendor management, and technology modernization initiatives
Experience supporting regulatory examinations, audits, risk assessments, and compliance programs
Strong financial management skills, including budget development, forecasting, and vendor contract negotiations
Knowledge of regulatory and industry frameworks including NIST CSF, CIS Controls, GLBA, NYC DFS, and related standards
Experience with disaster recovery, business continuity, and operational resilience programs
Ability to handle sensitive and confidential materials in a professional manner
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Strong verbal and written communication skills
Team player that can adapt in a fast pace and changing environment
Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Additional Information
Physical Requirements: The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to help perform the essential functions.
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment, primarily indoors
The noise level in the work environment is usually moderately quiet
The position does require travel, up to 10%
Schedule:
This position is full-time
This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand
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