Finops Analyst, AR Disputes Team chez Amazon

Description

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.

Summary of Responsibilities

• Understanding of Accounts Receivables process and systems

• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes

• Proven ability to work successfully in an ambiguous environment

• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals

• Fluency in Microsoft Excel is a must

• Continually look at ways to improve the customer experience

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Reconcile complex accounts and have excellent attention to detail

Key job responsibilities

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.

Summary of Responsibilities

• Understanding of Accounts Receivables process and systems

• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes

• Proven ability to work successfully in an ambiguous environment

• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals

• Fluency in Microsoft Excel is a must

• Continually look at ways to improve the customer experience

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Reconcile complex accounts and have excellent attention to detail

Basic Qualifications

• Bachelor's degree in accounting and commerce (B. Com)

• 2+ years of work experience

Preferred Qualifications

• MBA, or Bachelor's degree in finance, accounting or related field

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