VP, AI Platforms & Product Innovation chez TDS Global Solutions

Description

Our Client is building the next generation of AI-powered customer experience technology — combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem.

This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP, AI Platforms & Product Innovation to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product!

This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment.

The ideal candidate for this role will own the evolution of:

• A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflows
• An AI-driven operational intelligence platform that centralizes business insights through natural language interaction

What the VP, AI Platforms & Product Innovation will do:

• Own the end-to-end product roadmap for multiple AI platforms
• Lead product, engineering, architecture, DevOps, AI/ML, and UX strategy
• Manage the transition of the current MVP from an external development partner to an internal product organization
• Build and scale a remote engineering and product team
• Drive rapid feature development through agile sprint execution
• Improve AI agent performance, orchestration, and operational intelligence capabilities
• Optimize infrastructure efficiency, token consumption, and platform scalability
• Partner closely with executive leadership on commercialization and growth strategy
• Help shape the long-term vision of a unified AI + BPO ecosystem
• Oversee integrations across AI, automation, and CCaaS technologies
• Develop scalable systems that support both self-service AI and human-in-the-loop operations
• Balance innovation with operational execution and business outcomes

Requirements

What our client is looking for:

• Deep expertise in AI/ML platforms, architecture, and applied automation
• Strong understanding of CCaaS, contact center technologies, and CX operations
• Experience building or scaling AI-driven SaaS platforms
• Hands-on technical leadership experience in high-growth or startup environments
• Ability to operate both strategically and tactically
• Strong knowledge of infrastructure, APIs, DevOps, and modern cloud architecture
• Proven experience leading remote engineering and product teams
• Entrepreneurial mindset with strong execution capabilities
• Ability to distinguish between true AI capabilities and basic intelligent automation
• Experience taking products from MVP to scalable commercialization
• Strong communication and cross-functional leadership skills
• Comfortable working in fast-paced, evolving environments with ambiguity

Preferred background:

• Conversational AI, voice AI, or agentic AI experience
• Experience within BPO, outsourcing, or contact center environments
• Exposure to operational intelligence or workflow automation platforms
• Experience managing AI infrastructure cost optimization
• Prior startup or venture-backed company experience
• Director-level technical product leaders ready to step into a VP-level role are encouraged to apply

Additional Details:

• Remote-based role (U.S. preferred)
• Travel under 30%

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home