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Bell Host- Aethos Mallorca chez Aethoshotels

Aethoshotels · Aethos Mallorca, Espagne · On-site

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Description

Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.
 
Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.
Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.
Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.
 
Position summary
As a Bell Host, I will be the first point of contact for guests and visitors, providing personalized and seamless service throughout their journey at Aethos Mallorca. My responsibilities include assisting with luggage, guiding guests to their rooms, providing car valet service, and arranging transportation as needed.
I will manage arrivals, departures, and special requests, address inquiries, and anticipate guest needs. My role supports the Front Office team, ensuring smooth operations and exceptional guest experiences.

Key responsibilities

  • Key Operational Focus
  • Logistics & Luggage Management: Provide a warm welcome and memorable farewell, managing all luggage handling with care, ensuring prompt delivery to and from guest rooms.
  • Vehicle & Transport Oversight: Assist with valet services, managing vehicles securely and efficiently. This includes arranging transportation (taxis/private transfers) and overseeing private chauffeur arrivals, ensuring luxury vehicle standards.
  • Lobby & Guest Guidance: Maintain a highly visible presence in the lobby and entrances to assist guests and visitors, offering directions, and accompanying guests throughout the resort as needed.
  • Operational Compliance: Keep all department equipment (trolleys, luggage storage, parking) clean and in good working condition. Complete daily checklists and adhere strictly to all operational standards and financial procedures (especially for Valet Parking transactions).
  • Resource and Financial Responsibility: Ensure accurate handling of valet parking cash/card transactions and promptly report any damages incurred during work performance.

    • Skills and Qualifications

  • Previous experience in a guest-facing role, ideally within luxury hospitality.
  • Strong communication skills in English and Spanish; additional languages are a plus.
  • A professional, proactive, and guest-focused attitude.
  • A valid driver’s license to manage Valet Parking and ensure careful handling of vehicles.
  • Proficiency in hotel management systems (e.g., HUBos).
  • Strong organizational skills and the ability to multitask effectively.
  • A solution-oriented mindset with attention to detail and a drive for continuous improvement.

    • Additional Requirements

  • Flexibility in scheduling, including night shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment.
  • Physical requirements include lifting and carrying luggage, standing and walking for extended periods.
  • Dynamic responsibilities may include additional tasks or support as needed.

    • Additional Information

    Ready to Join Us?
    If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional.
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