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About Coursera
Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog.
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms.
Why Join Us
At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.
We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.
Job Overview
Coursera’s Strategic Launch sub-team is building a durable capability to ingest, transform, and launch partner content at scale. This Specialist role supports content ingestion/import, transformations, and launch workflows by executing ingestion tasks, running UAT/QA, reconciling ingestion errors, and triaging defects. The role partners closely with Partner Enablement staff,Product & Engineering, the Services Org, and Teaching & Learning to ensure partner content meets Coursera specifications and launches reliably.
Responsibilities:
- Execute ingestion/import workflows (Common Cartridge, edX, SCORM, etc) and follow playbook SOPs for content structuring and transformation according to Coursera pedagogical standards
- Develop and run UAT/QA test cases against acceptance criteria, logging results, maintaining test artifacts, and documenting evidence of reproducibility
- Log, triage, and verify defects with reproducible steps, evidence, and impact; coordinate triage with Product & Engineering
- Reconcile ingestion errors and data mismatches, collaborate on investigation of pipeline failures, and escalate to Platform/Solutions Engineering as needed
- Support launch readiness and execution (pre-launch checks, testing where applicable) and coordinate launch-day validation with Coursera implementation staff and support teams
- Maintain SOPs and a test-case library; surface recurring failure modes and recommend process/tool improvements
- Track and report basic operational metrics (error rate, failure/success rates, time-to-reconcile, post-launch critical defects)
Qualifications:
- 1–3 years of relevant experience (QA/UAT, content operations, technical support, or similar)
- Strong attention to detail and ability to follow documented SOPs and checklists
- Basic technical literacy: comfortable reading CSV/JSON/scripts, using web authoring tools, and understanding system flow/upstream vs downstream
- Experience writing/executing test cases and logging actionable bug reports (steps, environment, evidence)
- Clear written and verbal communication for cross-functional and partner-facing updates
- Able to work on well-scoped problems with general instruction and frequent check-ins for new assignments
Nice to haves:
- Familiarity with content authoring/import formats and tools (Common Cartridge, SCORM, tar.gz, etc)
- Exposure to SQL or simple scripting for data validation
- Experience supporting content development and testing
- Experience using CRM/issue-tracking systems (Salesforce, JIRA)
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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected].
