German Speaking Customer Support For Booking.com - Paid Relocation To Athens chez Mercier Consultancy Group

Description

Mercier Consultancy is excited to offer a German Speaking Customer Support position for Booking.com, including a comprehensive paid relocation package to Athens, Greece. This role is ideal for customer service professionals fluent in German who are eager to join a dynamic team and contribute to the success of one of the world’s leading online travel platforms.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients on behalf of Booking.com via phone, email, and chat.
• Handle inquiries related to bookings, cancellations, payments, and general service issues efficiently and professionally.
• Resolve customer complaints and issues promptly to maintain high customer satisfaction levels.
• Document all customer interactions thoroughly in the CRM system for quality assurance and process improvement.
• Collaborate with internal teams and stakeholders to provide effective solutions and enhance service quality.
• Stay up-to-date with Booking.com products, policies, and industry trends to deliver informed assistance.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
• No experience needed, but willingness to learn! 
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong problem-solving abilities and the capacity to work well under pressure.
• Familiarity with customer service software and CRM systems is a plus.
• Willingness to relocate to Athens, Greece with support provided.
• Ability to work effectively both independently and in a team environment.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully paid training
• Airport Pick-Up 
• 2 Extra Salaries Per Year
• Health Insurance
• Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
• And many other benefits!