German-Speaking Customer Experts for a Car Company - Work In Greece chez Mercier Consultancy Group

Description

Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a reputable car company in Greece. The role involves providing exceptional customer service to German-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.

Key Responsibilities

• Deliver high-quality customer support to German-speaking customers through phone, email, and chat regarding automotive products, services, and maintenance.
• Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and efficiently.
• Maintain accurate records of customer interactions and case resolutions in the CRM system.
• Work closely with sales, service, and technical teams to ensure customer satisfaction.
• Stay informed about the latest car models, features, and company policies to provide comprehensive assistance.
• Provide feedback to management to enhance customer service quality and processes.

Requirements

• Fluency in German (spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in customer service, ideally within the automotive industry.
• Excellent communication skills and a customer-focused approach.
• Ability to handle multiple tasks effectively in a fast-paced environment.
• Familiarity with CRM systems and digital customer support tools.
• Willingness to relocate and work in Greece.
• Passion for cars and strong problem-solving skills.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...