At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
This role is ideal for a seasoned designer who excels at systems thinking, thrives on tackling ambiguous problems, and has a proven track record of shipping products that balance user needs with business objectives. You'll work on high-impact initiatives that span multiple product lines, helping define the future of how service professionals interact with our software.
WHAT YOU'LL DO:
Strategic Design Leadership
- Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments
- Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities
- Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why
- Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights
- Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions
Design Excellence & Systems Thinking
- Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration
- Design at a systems level, considering how solutions scale across products, platforms, and use cases
- Create frameworks, patterns, and principles that enable other designers to work more effectively
- Drive excellence in our design system by contributing high-leverage components, patterns, and documentation
- Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback
- Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build
Research & Discovery
- Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows
- Partner with Research teams to define research strategies that uncover actionable insights
- Translate complex user research findings into clear design opportunities and recommendations
- Validate design decisions using both qualitative and quantitative methods
- Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences
Collaboration & Influence
- Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners
- Present design work and strategic recommendations to executive leadership with clarity and conviction
- Navigate organizational complexity to drive alignment and secure buy-in for design initiatives
- Influence product strategy and roadmap decisions through design thinking and user insights
- Work across team boundaries to solve problems that require coordination across multiple product areas
Mentorship & Team Development
- Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers
- Lead design critiques that elevate team output and foster a culture of continuous improvement
- Model design excellence in both craft execution and collaborative practices
- Share knowledge through documentation, workshops, and presentations that build design capability across the organization
- Help shape hiring and team-building strategies by participating in candidate interviews and assessments
- Contribute to the evolution of design processes, tools, and best practices
Design Operations & Process
- Establish and refine design processes that enable teams to deliver high-quality work efficiently
- Identify opportunities to improve design team productivity and effectiveness
- Contribute to design operations initiatives including workflows, tooling, and collaboration models
- Help define success metrics and measurement frameworks for design initiatives
- Partner with leadership to diagnose and solve process or organizational challenges
WHAT YOU'LL BRING:
- 8+ years of product design experience with a strong portfolio demonstrating complex B2B/SaaS product design and measurable business impact
- 3+ years of experience leading large-scale, multi-team design initiatives in fast-paced environments
- Proven track record of designing products for non-technical users and complex enterprise software
- Experience designing for AI-powered features or data-driven product experiences
- Demonstrated success working in high-growth companies with evolving product portfolios
- Expert-level proficiency in user-centered design processes and human-computer interaction principles
- Strong foundation in Jobs-to-be-Done methodology and user research practices
- Deep experience with service design methodologies, including customer journey mapping and service blueprinting
- Mastery of modern design tools (Figma preferred) and design thinking methodologies
- Experience building and contributing to design systems at scale
- Strong understanding of accessibility standards and inclusive design practices
- Exceptional ability to influence and build consensus across senior stakeholders and cross-functional teams
- Outstanding communication and presentation skills with ability to articulate complex design rationale to technical and non-technical audiences
- Proven ability to mentor designers and elevate team capabilities through coaching and feedback
- Strong strategic thinking combined with hands-on execution skills
- Demonstrated ability to manage ambiguity and drive clarity in undefined problem spaces
- Experience translating business objectives and technical constraints into elegant design solutions
- Bachelor's degree in Design, HCI, or related field, or equivalent professional experience
- Portfolio that showcases design process, problem-solving approach, and measurable outcomes
- Demonstrated commitment to continuous learning and staying current with emerging design trends and technologies
- Experience in SaaS industry, particularly B2B enterprise software
- Background in service industry workflows, field service management, or fintech products
- Experience working in companies with complex acquisition integrations and multi-product portfolios
- Previous work designing for mobile platforms and cross-device experiences
- Experience establishing design operations practices or leading design system initiatives
- Knowledge of agile and lean product development methodologies
- Experience presenting at design conferences or contributing to the design community
- Understanding of technical constraints and development processes to collaborate effectively with engineering teams
The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match
AND BEYOND...
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Floating time off for holidays and/or your birthday
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 9 Time winner of Best Place to Work in New Jersey by NJBiz !
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
