- Bureau à Jakarta
Description
As an Account Executive, you will be in charge of growing and retaining our demand from Business Clients in Indonesia and report to the Business Development Manager. Quick wits, problem solving and a “team first” mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.
Think you are up for it? Apply now and join us as #OneLalamove!
The recruitment process will be carried out in English, and only shortlisted candidates will be notified.
What you’ll do
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Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
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Ensure timely and successful delivery of solutions aligned with client needs and objectives
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Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
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Negotiate contracts and close agreements to maximize profits
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Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
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Proactively develop new business with existing clients and identify areas for improvement
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Forecast and track key account metrics to inform strategic decision-making and drive business growth
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Assist with challenging client requests or issue escalations as needed
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Planning, executing and evaluating retention program
What we seek
Leadership skill to deal with a large and diverse Lalamove community
Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality
Ability to stand firm with integrity when deciding for the company in every situation
Data-driven to identify leverages and make decisions for the business in every situation
Strong verbal and communication skill to articulate ideas clearly through the use of a structured approach with proven ability to create framework
What you’ll need
BA/BS degree in Business Administration or relevant field
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Skilled in data analytics tools and reporting
Solid experience with CRM software (e.g. Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS Powerpoint)
