Part-Time Front Desk Attendant chez School of American Ballet at Lincoln Center

Description

Organization Overview

The School of American Ballet (SAB) at Lincoln Center, founded by George Balanchine and Lincoln Kirstein, is the preeminent ballet school in the country. Our mission is to train professional dancers for careers in classical ballet. We provide the resources for a diverse pool of students to train at the highest level – with 15-25 a year going on to dance for New York City Ballet, our official but independent ballet company, and other major ballet companies worldwide. SAB has a far-reaching impact on the art form and enriches the lives of each student who comes through its doors, over 800 annually, ages 6 to 18. SAB has approximately 90 part- and full-time employees and an operating budget of $17 million.

Position Overview

The School of American Ballet (SAB), the official training academy of New York City Ballet, seeks a Part-Time Front Desk Attendant to support the daily operations of its vibrant community of over 500 students, ages 6–18. The school also houses more than 60 students in its on-site residence hall. This is a September–July position. Shifts are scheduled during operational hours, approximately 3:30 PM–8:00 PM Monday through Friday and 8:30 AM–4:00 PM on Saturdays. Flexibility to cover additional hours as needed is preferred.

Serving as the first point of contact for students, families, and guests, the Front Desk Attendant plays a critical role in delivering exceptional customer service and maintaining a welcoming, safe, and well-organized environment. This fast-paced role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks independently. This is a part-time, non-exempt position reporting to the Manager of Operations, Executive, and Board Affairs.

Applications will be reviewed on a rolling basis. Interviews will be conducted as qualified candidates are identified. Positions will be filled on a rolling basis.

Key Responsibilities

Front Desk Operations

• Monitor lobby activity and elevator access in coordination with the on-site security guard to ensure building safety.
• Enforce 5th floor access and visitor policies, including check-in procedures, drop-off/pick-up logistics.
• Manage daily front desk functions: answer and transfer phone calls, respond to email and voicemail, and post student notices as needed.
• Assist with student attendance: monitor attendance inbox and voicemail, record class attendance in the database, and make follow-up calls to families.
• Maintain cleanliness and order in the reception area and 5th and 6th floor common spaces; perform closing procedures at the end of evening shifts.
• Ensure all students are picked up at the end of each evening; follow established protocols for late caregiver arrivals.
• Other duties as assigned.

Operational Support (5th and 6th Floors)

• Restock supplies daily in staff kitchen, studios, and storage closets.
• Replenish water cups each day.
• Distribute mail and packages on a daily basis.
• Submit work orders as needed and Report facility or equipment issues to the Operations Manager.
• Support Lost and Found procedures.
• Conduct regular rounds to monitor student spaces and ensure order and safety.

Special Duties

• Remain familiar with all Emergency Preparedness procedures, including fire evacuation plans (refer to red "Emergency" binder).
• Distribute New York City Ballet performance tickets according to school protocols.

Requirements

• Must be at least 21 years of age at the time of employment.
• Professional experience in an administrative or front-facing role.
• Friendly, mature, and professional demeanor.
• Reliable, punctual, and highly organized.
• Ability to multitask and work independently in a fast-paced environment.
• Experience working with children or in an educational setting preferred.
• Strong interest in supporting children and families is essential.
• Must successfully complete a criminal background check.

Benefits

The hourly rate for this position is $20.00. Part-time front desk attendants are scheduled for shifts based on their availability.

Hours are 3:30-8:00PM (Monday-Friday) and 8:30-4:30PM (Saturday). Applicants are expected to be available for the duration of their shift but are not expected to be available for all shifts.