- Bureau à Gilbert
Description
The Sales Account Manager is responsible for managing and growing a portfolio of customer accounts, driving revenue, strengthening client relationships, and ensuring an exceptional customer experience. This role combines strategic account planning with day-to-day sales execution to achieve organizational goals.
Requirements
Account Management & Client Relationships
- Primary point of contact of assigned accounts, building long-term strategic partnerships.
- Understand client needs, business goals, and challenges to recommend appropriate solutions.
- Resolve issues, manage escalations, and ensure customer satisfaction.
- Partner with internal teams (product development, marketing, customer service, etc.) to support customer acquisition, ensuring alignment with customer needs.
- Serve as the customer advocate during the product development process, providing feedback and insights from the market to shape offerings.
- Own and resolve customer issues or concerns, ensuring a positive customer experience and long-term retention.
Sales & Revenue Growth
- Develop account plans to expand revenue through upselling, cross‑selling, and renewals.
- Meet or exceed monthly, quarterly, and annual sales targets.
- Identify new business opportunities within existing accounts and emerging markets.
- Manage the full sales cycle—including proposals, pricing, negotiations, and contract execution.
- Establish customer-led sales forecasts for new opportunities and communicate these to planning and production teams for efficient delivery scheduling.
- Obtain and process purchase orders, and communicate delivery schedules, ensuring timely and accurate order fulfillment.
- Continually assess customer buying patterns, upsell relevant products, and introduce new lines to drive sales growth.
Negotiation
- Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing, and legal teams, ensuring alignment with organizational objectives and compliance requirements
Customer Success Partnership
- Work closely with customer success and support teams to ensure smooth onboarding, training, and product adoption.
- Anticipate and identify the customers’ needs and grown areas. Develop holistic solutions to deliver value to the customer.
Benefits
- Comprehensive Health Coverage: Including medical, prescription, dental, and vision care plans as well as HSA / FSA accounts.
- Insurance Protection: Basic term life, accidentals, short- and long-term disability, and voluntary life insurance coverage.
- Financial Security: Short and long-term disability plans, along with a 401(k) retirement plan.
- Time Off Support: Flexible time off program, paid holidays, sick leave, and parental leave benefits.
- Lifestyle Benefit: Voluntary Pet Insurance.
