Clinical Support Manager, Neurodiversity Center of Excellence chez Lyrahealth

About the Role

Lyra Health is looking for a Manager within the Neurodiversity Center of Excellence, managing a team that directly supports our customers and their employees pursuing guidance and support with neuropsychological testing and evaluations (eg. ADHD, Autism Spectrum Disorder, etc.). 

The ideal candidate is an experienced clinical operations manager adept at managing day to day operations of a virtual clinic and ensuring the delivery of high quality care. We are looking for a candidate who is a strong communicator, excels in a high paced environment, is able to effectively collaborate with internal and external stakeholders, and can scale processes and teams effectively. 

The ideal candidate is experienced in:

• Management of administrative support  teams in a clinical environment, managing a team who directly supports clinicians and patients  

• Directly managing and developing small to medium sized teams 

• Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders 

• Analyzing data to identify issues, monitor progress/trends, and inform process improvement and decision making

• Manage a team of 10

• Serve as the primary operations day-to-day point of contact and liaison for the
  clinical team 

• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement. 

• Implement and manage quality assurance metrics that align with best
  practices, SLAs, etc. 

• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise  

• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization

• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes

• Determine an inventory management strategy and inventory workflows for neuropsychological testing kits

• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, 

• 3+ years of experience managing a team

• Strong understanding of clinic operations and supporting clinicians 

• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution 

• Strong project and team management skills 

• Attention to detail, self-motivated, and able to effectively balance multiple priorities and delegate tasks to team members 

• Excellent communication skills

• Passion for transforming mental health through technology with a human touch