Associate, DTC Customer Experience (Temporary) chez The Wonderful Company

Company Description

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences.

From JUSTIN’s Bordeaux-style blends in Paso Robles, to Lewis Cellars’ award-winning Cabernet Sauvignon in Napa Valley, to Landmark’s expressive Sonoma Coast Chardonnay and Pinot Noir our portfolio showcases the best of California’s winegrowing regions. As part of The Wonderful Company — a Fortune Top 100 Place to Work and PEOPLE’s #1 Company That Cares we’re committed to making a difference for our people, our planet, and our customers.

The JUSTIN Wine Society team is seeking a full-time Associate, DTC Customer Experience for a temporary 2-3 month assignment. This individual will be responsible for providing excellent customer service and support to our wine club members for all three wine brands: JUSTIN, Landmark, and Lewis via a variety of omnichannel platforms, including phone and email. This Associate will support the Manager, DTC Experience, and the Sr. Associate, DTC Customer Experience, with daily and special tasks.

Job Description

• Ensures world-class customer service is provided in all facets of omnichannel communications (to include telephone, email, live chat, text, in person) with all members and customers
• Displays concierge-level service style when interacting with members, customers, vendors, and colleagues
• Actively recruits members to join wine clubs for all three brands
• Actively sells wine to existing members and customers
• Works with Manager, DTC Experience to resolve logistics issues including deliverability, compliance, returns, and damages
• Works with Manager, DTC Experience to manage seasonal club charges, decline capture, and new member inclusion and recruitment
• Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
• Proactively supports Manager, DTC Experience in all daily ecommerce and club order systems, shipping, and customer service tasks and goals
• Works with Manager, DTC Experience to manage customer tags, to include employee and special pricing qualifications
• Maintains accurate record-keeping and CRM database information
• Participates in on-property events and executes off-site events, as needed
• Accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
• Must be willing to work rotational schedule, including weekends, as needed

Qualifications

• 2 years sales, hospitality and/or marketing/public relations experience in the wine industry preferred
• Proven success working in a customer service and/or sales position or industry
• Proficient with Microsoft Office -- especially Excel, Outlook and PowerPoint
• Knowledge of Commerce7 or similar, a plus
• Wine Certification (WSET, CMS, CWS) a plus, but not required
• AA degree from an accredited institution

Pay Range: $19.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Wine and Merchandise Discounts
• All the FIJI water you can drink at work
• Wine Education Program
• Fun Work Environment

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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