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Operations & Customer Service Specialist chez Ableserve

Ableserve · Washington, États-Unis d'Amérique · On-site

49 920,00 $US  -  49 920,00 $US

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

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Description

ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency.

Pay: $24.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit
Benefits | Staff & Management

Responsibilities

  • Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation.
  • Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets.
  • Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable).
  • Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling.
  • Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment.
  • Deliver excellent customer service and ensure a positive customer experience across all interactions.
  • Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates.
  • Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation.
  • Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly.
  • Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure.
  • Maintain organized digital and physical records to support audits, reporting, and compliance requirements.
  •  Identify and escalate discrepancies or data inconsistencies to management for resolution.
  • Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows.
  • Generate routine reports related to data accuracy, PO status, and reconciliation progress.

    • Qualifications

  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree preferred
  • 1+ year experience in customer service, operations, or administrative support
  • Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides.
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Comfortable working in a fast-paced, dynamic environment
  • Knowledge of PeopleSoft 
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